Alert Level 2 for disabled people

Information about Alert Level 2 and what it means for disabled people and their family and whānau.

Last updated: 14 May 2020

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Alert Level 2

Disabled people must have the same rules under Alert Level 2 as non-disabled people. If the rules are more restrictive for disabled people that could be a breach of your human rights. 

Alert Level 2 means you can do many of the activities you have missed – but you have to do so safely. For information about what you can do at Alert Level 2 see COVID-19 Alert Level 2.

At Alert Level 2 you still need to continue to protect yourself and others from COVID-19. 

You should:

  • stay at home if you are sick, don’t go to work or meet family and friends
  • self-isolate if you have tested positive for COVID-19, are waiting to find out your test results, or if you have been in contact with someone who has COVID-19. You will be told when it is safe to go out again
  • if you have symptoms of a cold or the flu call your doctor or Healthline and ask them if you should get tested for COVID-19
  • keep using good hygiene - wash your hands often for at least 20 seconds with soap and water, cough/sneeze into a tissue or your elbow, and clean surfaces often that you and other people touch often (especially doorknobs, handrails, benches and other surfaces)
  • keep physically apart from people when you are out in public (2-metres distance from people you don’t know)
  • if you are at high risk of becoming very unwell if you get COVID-19 you should to continue to take extra care to keep yourself safe
  • do everything you can to reduce the risk of COVID-19 spreading – we all have a part to play in keeping each other safe.

Contact tracing

You might be asked to record your name, phone number and email address when you visit places such as shops or cafes. This is so that if someone gets COVID-19, we can quickly find the people they have been in contact with. We might then ask you to self-isolate and/or test you. This is called contact tracing and helps stop the spread of COVID-19. This means you need to remember where you have been and who you have been in contact with. 

If lots of people are coming into your house (such as family, friends, service people and support workers), you might want to record who is coming to see you and when. That way if someone who has visited you gets COVID-19, the Ministry of Health can contact you and find out who has visited. 

Accessing health services

It is important that if you are unwell or undergoing treatment that you still contact your doctor. Doctors and health centres are open in all alert levels. Most doctors and nurses are delivering services differently during the COVID-19 restrictions and will talk to you over the phone before deciding whether they need to see you in person. If you are seen in person, your doctor or other staff may be wearing PPE such as a mask, gloves and/or a gown.

If your doctor or health centre is not available, you could phone Healthline (free) on 0800 611 116 and check what other services are available.

If it is a medical emergency get help by calling 111.

You can find more information here - Managing your health conditions.


PPE for disabled people

You can find the latest guidelines on for PPE for disability support and care workers who work in your home in the following fact sheet.

.You can find more information about PPE here: Personal protective equipment use in health care


Disability support

For information about disability support at Alert Level 2 see Getting disability support


Getting food

During Alert Level 2, food outlets including supermarkets, dairies, butchers, bakeries, green grocers, cafes and restaurants will be open for customers.

If you feel safe to do so, you can go out to get food – as the risk is reduced at Alert Level 2. If you prefer, you can continue using things like internet shopping and deliveries. 

Read more information in the following factsheet:


Looking after your wellbeing

Even though life feels very different right now, moving into Alert Level 2 is one step closer to getting back to where we were before COVID-19. There are lots of things you can do to stay positive. Find out some ideas about looking after your wellbeing:


What to do if you do not feel safe in your home

If you feel unsafe, please ask for help. If you are in immediate danger, you should phone or text 111. Police, ambulances and fire services are still operating at all Alert Levels. Find out more information about what you should do if you feel unsafe:


What to do if you don't have enough money

If you're struggling financially, Work and Income might be able to help you, even if you are working. For example, if you:

  • don't have enough money to pay for food 
  • have an urgent or unexpected utility bill to pay
  • need help with heating costs.

For more information, visit Work and Income.


Total Mobility

You can find information about Total Mobility and public transport on NZTA’s website: Public transport services, including Total Mobility.


More information

For the latest advice and information, go to COVID-19 or the Unite against COVID-19 website.

If you have concerns about your health, speak to a doctor.

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