Alert Level 1 for disabled people

Information about Alert Level 1 and what it means for disabled people and their family and whānau.

Last updated: 10 June 2020

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Alert Level 1 — Prepare

At Alert Level 1 the risk of exposure to COVID-19 and transmission in the New Zealand community is very low.

At Alert Level 1, everyone can return without restriction to work, school, sports and domestic travel, and you can get together with as many people as you want.

While the risk of exposure to COVID-19 is now low, there are some Golden Rules we should all follow to help prevent future spread. See ‘Protecting yourself and others’ for further information on the Golden Rules.

The focus is now on protecting New Zealanders with the following measures:

  • Robust border controls
  • Continued surveillance and testing
  • Contact tracing capability and rapid isolation of new cases
  • Rapid contact tracing of any positive case.
  • Public support to prevent any further spread like good hygiene and keeping records of movement.

Disabled people must have the same rules under Alert Level 1 as non-disabled people. If the rules are more restrictive for disabled people that could be a breach of your human rights.

For information about what you can do at Alert Level 1 see COVID-19 Alert Level 1.

Contact tracing

At Alert Level 1, you should keep a record of where you’ve been. If COVID-19 re-emerges and cases are confirmed, contact tracing will need to happen quickly to prevent spread. Knowing where you’ve been and who you’ve been with will allow this to happen faster.

The Ministry of Health has created a tracing app — NZ COVID Tracer which you can download for free.  We encourage you to use the app as an easy way to track your movements. Businesses will display a unique QR code so people can scan it to easily keep track of where they have been.

Read more about keeping a record of where you’ve been.

Accessing health services

It is important that if you are unwell or undergoing treatment that you contact your doctor. Doctors and health centres are open in all alert levels. Health and disability services will be running as normal under Alert Level 1 but some precautions will be in place to protect people who are vulnerable to severe COVID-19 from exposure to the virus. Doctors and nurses may talk to you over the phone before deciding whether they need to see you in person.

Find out more about health and disability services at Alert Level 1.

You can also phone Healthline (free) on 0800 611 116 .

If it is a medical emergency get help by calling 111.

PPE for disabled people

Find the latest guidelines on PPE for disability support and care workers: Personal protective equipment use in health care.

Disability support

For information about disability support at Alert Level 1 see Getting disability support.

Looking after your wellbeing

For information and tools to support your mental wellbeing during the COVID-19 response see ‘Mental Health and wellbeing resources’.

What to do if you don't have enough money

If you're struggling financially, Work and Income might be able to help you, even if you are working. For example, if you:

  • don't have enough money to pay for food
  • have an urgent or unexpected utility bill to pay
  • need help with heating costs.

For more information, visit Work and Income.

Total Mobility

You can find information about Total Mobility and public transport on NZTA’s website: Public transport services, including Total Mobility.

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