Disability providers need to report all critical incidents to the Ministry of Health as soon as practical within 24 hours.
Use this form to report incidents:
Send your completed form to [email protected].
If your service and the incident site are certified by HealthCert (ie, has 5 or more beds), send it to [email protected] as well.
What counts as a critical incident?
A critical incident is any sudden and/or unusual event which could:
- be life threatening for the client or others
- be dangerous, with the client at risk of grave harm
- have significant consequences like the client being involved in criminal activity, absconding, or requiring emergency services or hospitalisation.
If in doubt, please report to us – over reporting is better than under reporting.
Death notifications in community residential services
Disability providers delivering community residential services (including services under the ID(CC&R) Act) need to report death of a service user to the Ministry of Health as soon as practical within 48 hours. The death notification form below should be completed and emailed to [email protected].
In addition to the above, the Disability Directorate requests providers to complete the following initial review of death form and email this to [email protected] within 10 working days following the death of the disabled person in their residential service. If you have any questions about the form or the process, please email [email protected].