Disability providers need to report all critical incidents to the Ministry of Health as soon as practical within 24 hours.
Use this form to report incidents:
Send your completed form to dsdcomplaints@health.govt.nz.
If your service and the incident site are certified by HealthCert (ie, has 5 or more beds), send it to certification@health.govt.nz as well.
What counts as a critical incident?
A critical incident is any sudden and/or unusual event which could:
- be life threatening for the client or others
- be dangerous, with the client at risk of grave harm
- have significant consequences like the client being involved in criminal activity, absconding, or requiring emergency services or hospitalisation.
If in doubt, please report to us – over reporting is better than under reporting.
Death notifications in community residential services
Disability providers delivering community residential services (including services under the ID(CC&R) Act) need to report death of a service user to the Ministry of Health as soon as practical within 48 hours. The form below should be completed and emailed to dsscomplaints@health.govt.nz.