Audit and evaluation of disability service providers

Audit and evaluation provide an opportunity for an overview of disability service providers, and identification of areas that require development.

All Ministry-funded services and supports may be audited or evaluated as a means of an ongoing quality improvement process.

Audit and evaluation provide an overview of the services and provide information about service practices and the quality of life for people using services. The process identifies and supports positive and innovative approaches that are occurring within services as well as areas for further development.

Auditors and evaluators look into all aspects of service quality by using relevant contracts and audit and evaluation tools linked to regulatory and contractual requirements.

Summaries of reports relating to residential services completed after 1 July 2015 can be downloaded at Developmental evaluation of disability support services.

Types of audit and evaluation

Routine audits and evaluations

The Ministry’s National Quality Group works with Disability Support Services, the Audit and Compliance team[1] and HealthCERT[2]  to plan and commission audits and evaluations of Ministry-funded services on an ongoing basis. Residential services (which have more than five residential beds) are required to be audited by independent designated auditing agencies and to be certified by HealthCERT.

Issues-based audits and reviews

While routine audits and evaluations are planned and conducted annually, issues-based audits and reviews may arise from ongoing complaints or concerns about the service the provider is delivering. These focus on specific areas of the services.

No-notice audits

If a delay in conducting an audit is likely to prejudice the interests of any person, an audit may be carried out without any notice to the provider.

Auditors and evaluators

The Ministry contracts with independent and experienced auditors and evaluators for its audits and evaluations.

[1] The Audit and Compliance team within the Ministry conduct audits, and investigates fraud and risk in respect of payments made to the health sector through Sector Operations.

[2] HealthCERT within the Ministry is responsible for ensuring hospitals, rest homes, residential disability care facilities and fertility providers provide safe and reasonable levels of service for consumers, as required under the Health and Disability Service (Safety) Act 2001.

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