Patient portals

Patient portals are secure online sites, provided by GPs, where patients can access their health information and interact with their general practice. As of September 2019 898,132 Kiwis were using patient portals offered by 653 general practices. Of these 118 practices now offer open clinical notes, 30 can offer video conference consults and 310 offer access to laboratory results.

The latest update on patient portal uptake is now available:


Patient portals give people convenient and secure electronic access to their  health information, increasing their ability to manage their own health care

Portals can allow patients to:

  • request repeat prescriptions
  • book appointments
  • see their lab results
  • see their GP's clinical notes
  • see their current diagnosis
  • see a list of their medical conditions
  • see a list of the medications they are on
  • see their immunisation and vaccination history
  • receive reminders and recalls from the practice team
  • send and receive secure messages to and from their GP or a practice nurse.

The Ministry encourages general practices to give patients access to their clinical notes and has worked with eHealth News to create articles that promote the benefits open notes can deliver for patients and GPs:


  • The Ministry is working with primary health organisations (PHOs) and general practices to ensure they are able to provide patients with a portal.
  • Eight eHealth Ambassadors support GPs through the process of implementing a patient portal.

Growth in use of patient portals

Patient Portal uptake - September 2019

Graph showing Patient Portal uptake
Click image to enlarge.



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