NASO Strategy

New Zealand Ambulance Service Strategy

The first line of mobile emergency intervention in the continuum of health care.

The New Zealand Ambulance Service Strategy (Strategy) has three key goals to be achieved by 2020:

  • strategic leadership: ensure the ambulance sector has clearly defined roles in the emergency and health sectors
  • community resilience: deliver a long-term plan for meeting community emergency health needs
  • seamless delivery: integrate ambulance services within the wider health sector.

View the New Zealand Ambulance Strategy (pdf, 378 KB)

View the New Zealand Ambulance Service Strategy graphical summary (pdf, 104 KB)

NASO's Strategic Direction

ACC and Ministry objectives for Emergency Ambulance Services (EAS) in New Zealand are:

  • to provide high quality, safe clinical outcomes – professional best practice
  • closer integration with other health services and other emergency services
  • be an integral part of the National Health Emergency Plan
  • services are sustainable over the longer term.

NASO Objectives

NASO is working with stakeholders to achieve the following:

Strategy NASO outcomes/focus areas

Strategic Leadership

Ambulance has an influential voice in the emergency and health sectors.

Funding model - Develop transparent, joint ACC/MOH funding model(s) linked to agreed service expectations.
Performance indicators - Develop mandated outcome performance indicators to monitor contracted performance of providers.

Seamless Delivery

Integration of ambulance services within the wider health sector.

Changing response models - Identify new ambulance service delivery models to manage the increase in demand for urgent and unplanned care, focusing on the potential to improve both ambulance service delivery and wider system performance. 
Clinical Expertise:
  • Improve the level and extent of clinical expertise
  • Develop procedures for utilising consistent protocols for a given condition regardless of setting
  • Extend the role of the paramedic
  • Ensure that response and resolution of call-out is clinically appropriate for each patient.
Health Outcomes - Introduce sector-wide information capability for evaluating health outcomes.

Community Resilience

A planned long-term response for meeting emergency health needs.

Long-term planning and service configuration:
  • improve ambulance service configurations and deployment
  • develop a long-term planning approach for the required quantity, locations and funding for the ambulance service to ensure efficient and effective delivery of services.
Emergency Management – Collaboration with the Emergency Management Team.


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