Requirements for Air Ambulance providers

The requirements for air ambulance providers is outlined in the Emergency Ambulance Service - Generic service agreement

Air ambulance providers are also required to be certified as compliant.

1. New Zealand Standard Ambulance and Paramedical Services, Standards New Zealand – NZS 8156

Sets appropriate standards of service covering the means by which ambulance and paramedical services are organised and provided. The Standard provides a means of assessing the extent to which ambulance and paramedical services are worthy of patients' confidence and trust, through the demonstration of clinical safety, reliability, efficiencies, and effectiveness. It applies to all modes of road vehicle where ambulance provision is the primary capability of the vehicle and to aircraft specifically equipped for ambulance provision when being used for that purpose.

For more information visit Standards New Zealand

2. New Zealand Aeromedical and Air Rescue Standard – V3.0 2018

The goal of this Standard is to ensure that the quality of service provided by aeromedical services and air rescue services in New Zealand promotes safety, consistency and is patient or recipient focused. The concept of safety and risk minimisation underpins the ongoing development of this document and builds upon the excellent safety record experienced in the sector to date. Air providers wishing to provide these services are expected to meet the Standards required.

For more information visit Ambulance New Zealand

3. Civil Aviation Authority regulations and certification

The Civil Aviation Authority (CAA) works to ensure continued safety of New Zealand aviation. The CAA develops civil aviation safety and security standards for New Zealand aviation, and The Civil Aviation Authority (CAA) works to ensure continued safety of New Zealand aviation. The CAA develops civil aviation safety and security standards for New Zealand aviation, and monitors adherence to those standards. Activities are focused on supporting the effectiveness of system oversight, improving safety and security performance and building organisational capabilities.

For more information visit the Civil Aviation Authority

For further information on all other NASOs criteria, requirements and standards contact [email protected]

4. International Organization for Standardization 9001

ISO 9001 specifies requirements for a quality management system where an organization

  • needs to demonstrate its ability to consistently provide a product that meets customer and applicable statutory and regulatory requirements, and
  • aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

For more information visit the International Organization for Standardization.

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