Aged care providers (non-residential)

Requirements for aged care providers (non-residential) of supports for older people at all settings of the COVID-19 Protection Framework.

Risk assessments under the framework

At each setting a risk assessment should be used to consider:

  • the level of personal protection equipment (PPE) required (for example masks, full PPE)
  • the method of service delivery (for example, remote or face to face)
  • staff movements to factor in the location of your service if case numbers are high or vaccination rates are low. 

In relation to individual service delivery providers should also consider:

  • if there is a lack of clarity about the person’s movement or contact history
  • if the person has had contact with a COVID-19 case in the last 14 days 
  • if the person has moved from an area with high COVID1-9 numbers 
  • if the person is currently self-isolating upon the advice of public health, including Healthline 
  • if the person is vaccinated.

The vaccination status of the person, whānau or carer informs planning for safe delivery of supports. It will not otherwise affect the decision to provide support. 

Balancing equity and safety 

As providers, the safety and wellbeing of your staff and the people you support is paramount. Health providers manage the complexity of balancing the need for people to connect with their communities and receive care and limiting the risk of transmission.  

The COVID-19 Protection Framework applies to older people and their whānau and carers, the same as it does for everyone else. Some older people may have underlying conditions that make them at a higher risk of severe illness from COVID-19. Even with vaccinated staff, advice is still for the person to take extra precautions to keep safe and for providers to ensure they protect that person appropriately.

All services and supports continue to operate throughout all traffic lights of the COVID-19 Protection Framework. 

Services at Green (mild impact)

Under Green there is limited COVID-19 community transmission and impact on the health system. 

  • Services will operate while following public health measures. 
  • There are no limits on staff movements.
  • All workplaces are open.
  • Face coverings are encouraged indoors.

Life at Green – Unite against COVID-19

In this section

  • Respite (planned and in-home), day services, supported living, home and community support and choice in community living, needs and assessment services, behaviour support, equipment and modification and audiology. Read more
  • Respite (planned and in-home), day services, supported living, home and community support and choice in community living, needs and assessment services, behaviour support, equipment and modification and audiology. Read more
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