COVID-19: Care in the community

Care in the community is where local care providers support you while you isolate at home and recover. You will get a phone number for 24 hour health support. Welfare support is also available if you need it.

Online support tools 

Most people with COVID-19 are likely to have a mild to moderate infection and will be fine to recover at home (or in other alternative accommodation). Our digital support tools will be the primary way of looking after yourself at home. Watch our video to find out about the support tools available to you.

Most people with COVID-19, especially if you're fully vaccinated, will be fine to recover at home. 

You'll be given the digital tools you need to look after yourself and others at this time.

What are digital tools exactly?

They're things you can use on your phone, computer, or laptop that make tasks easier to complete.

They let you share and find information about COVID-19.

Let's assume your son's test is positive.

That means he needs to use an online contact tracing form.

He will need to answer how he is currently feeling, any symptoms.

Then there will be questions about where he's been.

You'll also put in details of the people you are living with.

A handy option is, if he's been using the New Zealand COVID Tracer app, he can get a code to securely share his scanning data from his phone.

It's way faster to enter the info on your phone yourself than doing it on a call with a contact tracer.


The online form also asks some health questions to see if you may need extra health support.

And if you need some other help, like getting kai, it'll link you to somewhere to get welfare support.

Okay, so tell me, what this health hub is all about?

The health hub is a website that has information for people with COVID-19,

those who are close contacts and those who are household contacts.

It includes advice for managing common symptoms,

when to seek medical help, resources and support groups that can help you.

Plus there are also links to info about rapid antigen testing.

Sounds good but what if I don't use the internet?

That's covered too. There's always the phone with numbers to call if you feel you're getting worse.  

Or, if you need help filling out the form, you can call 0800 555 728. 

Awesome - that's all very reassuring.

You can do this!

Keep your phone close and answer any calls in case a healthcare team needs to get in touch with you.

Your first 24 hours after getting your positive test result

If you have a mobile phone and record a positive result, you will get a text message from from the official 2328 or 2648 number.This text message will have a link to an online form (with an access code).

Please fill in the online form to identify any extra health support you may need. There is also a link to the Ministry of Social Development if you need help getting kai or have other welfare needs.

If you do not have a mobile, you may be contacted by phone. 

Everyone else in your home will need to get a test on days 3 and 7 of isolation.

If you need medication, contact your local community pharmacy or GP. They will arrange for your medication to be safely delivered to your home.  

Keep an eye on your symptoms

Most people who are up-to-date with their COVI-19 vaccinations will have mild COVID-19 symptoms.

Your symptoms and speed of recovery will guide how often you receive health and wellbeing checks while you are self-isolating.

If your symptoms get worse or you need urgent medical care, call your local healthcare provider or Healthline on 0800 358 5453.

If you or the person you are caring for develops difficulties breathing, severe chest pain, fainting or becomes unconscious, call 111 immediately.

After 7 days, and as long as you are free of COVID-19 symptoms, you will be free to leave isolation. 

You do not need to be tested. If you were, the result would likely show as positive as you have the virus in your system.The others in your household will need to return negative tests on the relevant days before they can leave isolation. See Information for Household Contacts.

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