Wharerangi Rest Home and Village

Profile & contact details

Premises details
Premises nameWharerangi Rest Home and Village
Address 25 Kaimanawa Street Taupo 3330
Websitewww.oceaniahealthcare.co.nz/find-a-place/aged-care/wharerangi-care
Total beds47
Service typesRest home care, Geriatric, Medical, Dementia care
Certification/licence details
Certification/licence nameOceania Care Company Limited - Wharerangi Care Centre
Current auditorHealth Audit (NZ) Limited
End date of current certificate/licence04 December 2017
Certification period36 months
Provider details
Provider nameOceania Care Company Limited
Street address 2 Hargreaves Street Saint Marys Bay Auckland 1011
Post addressPO Box 9507 Newmarket Auckland 1149
Websitewww.oceaniahealthcare.co.nz/

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 16 May 2016

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Evaluations are documented, consumer-focused, indicate the degree of achievement or response to the support and/or intervention, and progress towards meeting the desired outcome.Three of three residents’ files evidence the care plan evaluations do not record the degree of achievement towards meeting the residents’ needs. Provide evidence the care plan evaluations record the degree of achievement towards meeting the residents’ needs. PA ModerateIn Progress
A corrective action plan addressing areas requiring improvement in order to meet the specified Standard or requirements is developed and implemented.Internal audits, meeting minutes and completed satisfaction surveys are reviewed with areas identified as requiring improvement but no corrective action plan has been developed, implemented and monitored to address these shortfalls. The person/s responsible for developing and/or implementing the corrective action plan/s, and timeframes, are not consistently documented. Provide documented evidence that where shortfalls are identified following internal audits, in meetings and satisfaction surveys, that a corrective action plan is developed, implemented and monitored, and that the person/s responsible and the timeframes are clearly documented. PA ModerateReporting Complete31/03/2015
New service providers receive an orientation/induction programme that covers the essential components of the service provided.There is no documented evidence that the clinical manager has received an orientation that is specific to the role of clinical manager. Provide evidence the clinical manager receives an orientation to the role of clinical manager. PA ModerateReporting Complete31/03/2015
The organisation has a quality and risk management system which is understood and implemented by service providers.Resident and family meetings are not being held on a regular basis. Provide evidence that resident and family meetings are being held on a regular basis. PA LowReporting Complete31/03/2015
Quality improvement data are collected, analysed, and evaluated and the results communicated to service providers and, where appropriate, consumers.There is no documented evidence that feedback has been provided to residents and family following the satisfaction survey completed in July 2014. Provide evidence that feedback has been provided to residents and family following the satisfaction survey completed in July 2014. PA LowReporting Complete31/03/2015
The appointment of appropriate service providers to safely meet the needs of consumers.(i)Four of seven staff files have no evidence of reference checking; three of seven staff files no evidence of criminal vetting; and there is no evidence the clinical manager has a recent performance appraisal. Provide evidence that all new staff have reference and criminal vetting undertaken as part of their pre-employment screening; and that the clinical manager has a performance appraisal completed. PA LowReporting Complete31/03/2015
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.i) Six of nine residents’ files evidence the long term care plans are not recorded within the three weeks of residents’ admission to the facility. ii) Six of nine residents’ file evidence the risk assessments are not conducted within specified timeframes. iii) Three of nine residents’ files evidence the GP initial assessments have not been conducted within the required timeframe. Provide evidence that each stage of service provision is provided within timeframes that safely meet the needs of the residents. PA ModerateReporting Complete31/03/2015

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 16 May 2016

Audit type:Surveillance Audit

Audit date: 06 October 2014

Audit type:Certification Audit

Audit date: 24 June 2013

Audit type:Surveillance Audit

Audit date: 10 October 2011

Audit type:Certification Audit

Back to top