The CARE Village

Profile & contact details

Premises details
Premises nameThe CARE Village
Address 32 Taui Street Ngongotaha Rotorua 3010
Total beds81
Service typesRest home care, Geriatric, Medical, Dementia care
Certification/licence details
Certification/licence nameRotorua Continuing Care Trust - The CARE Village
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence18 September 2025
Certification period48 months
Provider details
Provider nameRotorua Continuing Care Trust
Street address 32 Taui Street Ngongotaha Rotorua 3010
Post addressPO Box 202 Ngongotaha Rotorua 3041

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 20 June 2023

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
The frequency and extent of monitoring of people during restraint shall be determined by a registered health professional and implemented according to this determination.Three residents (one resident at dementia level of care and two residents at hospital level of care) using bedrails did not have restraint logs consistently completed as required as per the care plan. Ensure monitoring charts are maintained on the electronic system as instructed by the care plan interventions. PA LowIn Progress

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 20 June 2023

Audit type:Surveillance Audit

Audit date: 06 July 2021

Audit type:Certification Audit

Audit date: 21 June 2018

Audit type:Certification Audit

Audit date: 24 January 2018

Audit type:Surveillance Audit

Audit date: 03 August 2017

Audit type:Partial Provisional Audit

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