Waikiwi Gardens Rest Home

Profile & contact details

Premises details
Premises name	Waikiwi Gardens Rest Home
Address	25 Ruru Street Waikiwi Invercargill 9810
Website	www.waikiwigardens.co.nz/
Total beds	45
Service types	Rest home care

Certification/licence details
Certification/licence name	Kyber Health Care Limited - Waikiwi Gardens Rest Home
Current auditor	Health and Disability Auditing New Zealand Limited
End date of current certificate/licence	01 March 2027
Certification period	36 months

Provider details
Provider name	Kyber Health Care Limited
Street address	40 O'Neill Street Ponsonby Auckland 1011
Post address	25 Ruru Street Waikiwi Invercargill 9810

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 14 December 2023

Outcome required	Found at audit	Action required	Risk rating	Action status
A medication management system shall be implemented appropriate to the scope of the service.	Weekly stocktakes were completed for most weeks; however, there were five occasions that these were not done.	Ensure weekly stock counts are done for all controlled drugs.	PA Moderate	In Progress
Service providers shall engage with people receiving services to assess and develop their individual care or support plan in a timely manner. Whānau shall be involved when the person receiving services requests this.	i). There was no evidence of an initial 21-day interRAI assessment completed in one of the six files reviewed. ii). The six-monthly interRAI reassessments were not completed prior to the update of the care plan for three of six resident files reviewed.	i). & ii). Ensure interRAI assessments are completed within expected timeframes.	PA Low	In Progress
Fundamental to the development of a care or support plan shall be that: (a) Informed choice is an underpinning principle; (b) A suitably qualified, skilled, and experienced health care or support worker undertakes the development of the care or support plan; (c) Comprehensive assessment includes consideration of people’s lived experience; (d) Cultural needs, values, and beliefs are considered; (e) Cultural assessments are completed by culturally competent workers and are accessible in all settin… (this text has been trimmed due to space limits).	Care plan interventions for four of the six files reviewed did not evidence progression of interventions around mobility, medication management, and challenging behaviours from the initial care plan to the long term care plan.	Ensure care plans provide evidence of updated changes to care requirements including mobility, medication management, and challenging behaviours.	PA Low	In Progress
In implementing care or support plans, service providers shall demonstrate: (a) Active involvement with the person receiving services and whānau; (b) That the provision of service is consistent with, and contributes to, meeting the person’s assessed needs, goals, and aspirations. Whānau require assessment for support needs as well. This supports whānau ora and pae ora, and builds resilience, self-management, and self-advocacy among the collective; (c) That the person receives services that remov… (this text has been trimmed due to space limits).	In four of five unwitnessed falls reviewed, neurological observation recordings were not documented at the intervals required by policy.	Ensure care staff understand the requirements of completing the neurological observations as per policy.	PA Moderate	In Progress
Service providers shall ensure there is a system to identify, plan, facilitate, and record ongoing learning and development for health care and support workers so that they can provide high-quality safe services.	There was no evidence of mandatory training provided for the following: sexuality/intimacy, spirituality/counselling, the aging process, loss, and grief, nutrition/hydration, and complaints management.	Ensure that all two-yearly mandatory training is conducted for all staff.	PA Moderate	In Progress
Service providers shall facilitate safe self-administration of medication where appropriate.	The assessments for the four residents who were self-administering had not been reviewed since they have been completed.	Ensure there are ongoing re assessments for residents who are self-administering.	PA Moderate	In Progress

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

there is evidence that the rest home has the appropriate process in place, but not the required documentation
when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

negligible – this issue requires no additional action or planning.
low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

an overview of the rest home’s performance, and
coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 14 December 2023

Audit type:Certification Audit

Audit date: 06 October 2022

Audit type:Surveillance Audit

Audit date: 09 December 2020

Audit type:Certification Audit

Audit date: 07 October 2019

Audit type:Surveillance Audit

Audit date: 13 December 2017

Audit type:Certification Audit

Audit date: 28 September 2017

Audit type:Surveillance Audit

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