Waiapu House

Profile & contact details

Premises details
Premises nameWaiapu House
Address 10 Danvers Street Havelock North 4130
Total beds74
Service typesRest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameHeritage Lifecare Limited - Waiapu House
Current auditorThe DAA Group Limited
End date of current certificate/licence01 April 2018
Certification period12 months
Provider details
Provider nameHeritage Lifecare Limited
Street addressLevel 2 111 Johnsonville Road Johnsonville Wellington 6037
Post addressPO Box 13223 Johnsonville Wellington 6440

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 13 October 2016

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
The appointment of appropriate service providers to safely meet the needs of consumers.On the day of the audit the acting facility and clinical manager reported that they are no longer able to remain up to date with their interRAI assessments. There is tracking and monitoring of the timeliness of interRAI assessments and on the days of the audit there are 20 of 74 overdue which cannot be completed. Two RN’s are enrolled for training, one in November 2016 and one in February 2017 (although they are waitlisted to attend the November 2016 session as well.) Ensure that the plan for additional RNs to attend interRAI training is implemented. Continue with tracking and monitoring of interRAI assessments as is currently being done. PA NegligibleReporting Complete03/02/2017
A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers.A documented plan of work to address gaps in compulsory training has been implemented. However approximately one third of staff are yet to complete all compulsory annual training and competencies. Continue to implement the scheduled training and competency assessments, as planned. PA LowReporting Complete03/02/2017

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 13 October 2016

Audit type:Provisional Audit

Back to top