Tairua Residential Care

Profile & contact details

Premises details
Premises nameTairua Residential Care
Address 7 Tui Terrace Tairua 3508
Total beds44
Service typesRest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameTairua Residential Care Limited - Tairua Residential Care
Current auditorHealthShare Limited
End date of current certificate/licence08 June 2025
Certification period24 months
Provider details
Provider nameTairua Residential Care Limited
Street address 7 Tui Terrace Tairua 3508
Post address

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 19 April 2023

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Service providers shall engage with people receiving services to assess and develop their individual care or support plan in a timely manner. Whānau shall be involved when the person receiving services requests this.Not all nursing assessments were documented within a timely manner to inform care- plan development. Not all interRAI assessments were current. Ensure all nursing assessments are completed within a timely manner. Ensure all interRAI assessments are current. PA ModerateIn Progress
Service providers shall ensure there are sufficient health care and support workers on duty at all times to provide culturally and clinically safe services.There are insufficient staff on duty at all times. During the night shift, there were no registered nurses working on the floor, and only two health assistants to cover both wings. The funders agreement requires at least two health assistants on duty at all times in the rest home, and two health care assistants and one registered nurse at all times in the hospital. Provide sufficient staff to cover all shifts. PA ModerateIn Progress
Fundamental to the development of a care or support plan shall be that: (a) Informed choice is an underpinning principle; (b) A suitably qualified, skilled, and experienced health care or support worker undertakes the development of the care or support plan; (c) Comprehensive assessment includes consideration of people’s lived experience; (d) Cultural needs, values, and beliefs are considered; (e) Cultural assessments are completed by culturally competent workers and are accessible in all settin… (this text has been trimmed due to space limits).Early warning signs and risks are not always escalated for appropriate assessment and intervention. Clinical records are not consistently integrated Ensure early warning signs and risks are always escalated for appropriate intervention. Ensure clinical records are consistently integrated. PA ModerateIn Progress
The decision to approve restraint for a person receiving services shall be made: (a) As a last resort, after all other interventions or de-escalation strategies have been tried or implemented; (b) After adequate time has been given for cultural assessment; (c) Following assessment, planning, and preparation, which includes available resources able to be put in place; (d) By the most appropriate health professional; (e) When the environment is appropriate and safe. There was insufficient evidence that alternatives to restraint had been trialled or implemented. Maintain evidence that alternatives to restraint had been discussed and trialled. PA ModerateIn Progress
The following aspects of the system shall be performed and communicated to people by registered health professionals operating within their role and scope of practice: prescribing, dispensing, reconciliation, and review.Not all medication files had evidence of a documented three-monthly review by the GP. Ensure all medication files have a documented three-monthly review by the GP. PA ModerateIn Progress
Planned review of a person’s care or support plan shall: (a) Be undertaken at defined intervals in collaboration with the person and whānau, together with wider service providers; (b) Include the use of a range of outcome measurements; (c) Record the degree of achievement against the person’s agreed goals and aspiration as well as whānau goals and aspirations; (d) Identify changes to the person’s care or support plan, which are agreed collaboratively through the ongoing re-assessment and review … (this text has been trimmed due to space limits).Not all residents had been reviewed by the GP at three monthly intervals. Ensure all residents are reviewed by the GP at three monthly intervals, or more frequently if required. PA ModerateIn Progress
Service providers shall understand and comply with statutory and regulatory obligations in relation to essential notification reporting.Not all essential notifications had been made as required. Complete essential notification reporting as required. PA ModerateIn Progress
Service providers shall ensure their health care and support workers can deliver highquality health care for Māori.The service is currently unable to deliver high quality health care for Māori. Ensure the service can deliver high quality health care for Māori. PA LowIn Progress
The nutritional value of menus shall be reviewed by appropriately qualified personnel such as dietitians.The menu has not been reviewed as required. Ensure the menu is reviewed. PA ModerateIn Progress
Surveillance methods, tools, documentation, analysis, and assignment of responsibilities shall be described and documented using standardised surveillance definitions. Surveillance includes ethnicity data.Surveillance data did not include ethnicity data. Ensure surveillance data includes ethnicity data. PA LowIn Progress
An approved food control plan shall be available as required.The food control plan has not been approved. Ensure the food control plan is approved. PA ModerateIn Progress
Governance bodies shall have meaningful Māori representation on relevant organisational boards, and these representatives shall have substantive input into organisational operational policies.There is no meaningful Māori representation in the organisation. Obtain meaningful Māori representation. PA LowReporting Complete15/11/2023
Service providers shall develop and implement a quality management framework using a risk-based approach to improve service delivery and care.Adverse events are not collated in a manner to provide meaningful analysis and mitigate risk. Include time and location in the analysis of adverse events. PA ModerateReporting Complete15/11/2023

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

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