Sunhaven Rest Home & Private Hospital

Profile & contact details

Premises details
Premises nameSunhaven Rest Home & Private Hospital
Address 48A Sunnyvale Street Bell Block New Plymouth 4312
Total beds48
Service typesPsychiatric, Dementia care, Rest home care, Psychogeriatric, Geriatric
Certification/licence details
Certification/licence nameBima Health Limited - Sunhaven Rest Home & Private Hospital
Current auditorHealthShare Limited
End date of current certificate/licence11 October 2020
Certification period36 months
Provider details
Provider nameBima Health Limited
Street address 48A Sunnyvale Street Bell Block New Plymouthg009 4312
Post addressPO Box 7144 Fitzroy New Plymouth 4341

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 31 August 2017

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
The service respects the physical, visual, auditory, and personal privacy of the consumer and their belongings at all times.There is potentially a lack of privacy for any resident using the communal toilet in the residential disability-psychiatric care unit and the toilet may not be able to be accessed for any other resident if the shower room is in use Ensure that any resident can access the toilet with privacy maintained at all times. PA LowIn Progress
The physical environment minimises risk of harm, promotes safe mobility, aids independence and is appropriate to the needs of the consumer/group.Doors that separate the non-secure unit for residents requiring residential disability-psychiatric care and psychogeriatric unit are only temporarily secure from the residential disability – psychiatric unit. Residents requiring dementia or psychogeriatric level of care are currently sharing one space. Secure the psychogeriatric unit from the residential disability – psychiatric unit. Separate the dementia and psychogeriatric units. PA LowIn Progress

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

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