Selwyn Oaks

Profile & contact details

Premises details
Premises nameSelwyn Oaks
Address 21 Youngs Road Papakura 2110
Total beds65
Service typesRest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameSelwyn Care Limited - Selwyn Oaks
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence11 June 2019
Certification period36 months
Provider details
Provider nameSelwyn Care Limited
Street addressLevel 4 1 Nugent Street Grafton Auckland 1023
Post addressPO Box 8203 Symonds Street Auckland 1150
Websitewww.selwyncare.org.nz/

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 11 April 2016

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.One rest home level resident who required daily weight monitoring did not have this documented; and one hospital level resident who required twice daily walks did not have this intervention documented as occurring. Ensure that all care and support interventions are undertaken as directed. PA LowReporting Complete22/08/2016
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.For the rest home level care plans: one resident on insulin did not have the recognition and treatment for hypoglycaemia documented in the lifestyle care plan; one resident with re-occurring nose bleeds did not have the interventions needed in the event of a nose bleed documented in the lifestyle care plan; and one resident with behaviours that challenge did not have interventions documented to manage the behaviour in the lifestyle care plan. For the hospital level care plans: one resident did n… (this text has been trimmed due to space limits).Ensure that care plans document the support needs to manage resident care requirements. PA ModerateReporting Complete22/08/2016
The needs, outcomes, and/or goals of consumers are identified via the assessment process and are documented to serve as the basis for service delivery planning.Two interRAI assessments (one hospital and one rest home) contained contradictory information. Ensure that the assessment process is consistent and appropriate to the needs of the resident. PA LowReporting Complete22/08/2016
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.Two rest home residents did not have an interRAI assessment or a long-term care plan completed within 21 days of admission. Both had an interRAI assessment and long-term care plan completed at the time of audit. Ensure that the initial interRAI is documented within three weeks of admission and that the long-term care plan is documented within three weeks of admission. PA LowReporting Complete22/08/2016
Information of a private or personal nature is maintained in a secure manner that is not publicly accessible or observable.During the audit, three caregiver folders containing confidential resident information were sighted being left in places where visitors or residents could access them. Ensure all confidential resident information is not publically accessible. PA LowReporting Complete26/09/2016
Quality improvement data are collected, analysed, and evaluated and the results communicated to service providers and, where appropriate, consumers.Resident and staff/quality meeting minutes do not document resolution of issues raised. Staff/quality meeting minutes do not document discussion around trend analysis outcomes for infections and incidents and RN forum meeting minutes do not document discussion around incident trend analysis outcomes. Ensure that resolution of issues raised and outcomes of quality data analysis are discussed and documented for meetings. PA LowReporting Complete26/09/2016

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 11 April 2016

Audit type:Certification Audit

Audit date: 26 November 2014

Audit type:Surveillance Audit

Audit date: 02 April 2013

Audit type:Certification Audit

Audit date: 13 December 2011

Audit type:Surveillance Audit

Audit date: 21 April 2010

Audit type:Certification Audit

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