Ruawai Resthome

Profile & contact details

Premises details
Premises nameRuawai Resthome
Address 34 Ruawai Road Feilding 4702
Total beds19
Service typesRest home care
Certification/licence details
Certification/licence nameRuawai Rest Home 2014 Limited - Ruawai Resthome
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence01 April 2019
Certification period36 months
Provider details
Provider nameRuawai Rest Home 2014 Limited
Street addressRuawai Rest Home 34 Ruawai Road Feilding 4702
Post address34 Ruawai Road Feilding 4702

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 12 September 2017

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
The service provider documents adverse, unplanned, or untoward events including service shortfalls in order to identify opportunities to improve service delivery, and to identify and manage risk.(i) One incident of an unwitnessed fall resulting in a “bump” to the head was not reported to the RN on call as per protocol, for a suspected head injury. 2) There was no incident/accident form for a behavioural incident as reported in the progress notes and 3) there were no incident/accident forms for one resident who had four incidents of wandering from the facility as per progress notes. Ensure all incidents are reported on the accident/incident forms and reported to the RN within a timely manner, as per protocol. PA ModerateReporting Complete12/05/2016
Quality improvement data are collected, analysed, and evaluated and the results communicated to service providers and, where appropriate, consumers.Meeting minutes do not demonstrate discussion around trending, analysis or evaluation of the monthly data. Ensure quality data, trends identified, analysis and evaluation of data, is communicated to staff at facility and quality assurance meetings and recorded in meeting minutes. PA LowReporting Complete12/05/2016
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.There were no documented interventions/de-escalation techniques for one resident with challenging behaviours. Ensure interventions are documented to reflect the resident’s current health status. PA LowReporting Complete12/05/2016
A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers.Two yearly education requirements have not been completed as per the education plan. Communication, cultural safety and complaints/open disclosure training had not been completed in 2014 or 2015. Ensure that communication, cultural safety and all staff complete complaints/open disclosure training sessions. PA LowReporting Complete28/09/2016

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 12 September 2017

Audit type:Surveillance Audit

Audit date: 11 January 2016

Audit type:Certification Audit

Audit date: 18 December 2014

Audit type:Provisional Audit

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