Remuera Rest Home and Hospital

Profile & contact details

Premises details
Premises nameRemuera Rest Home and Hospital
Address 10 MacMurray Road Remuera Auckland 1050
Total beds35
Service typesRest home care, Geriatric
Certification/licence details
Certification/licence nameCSR Healthcare Limited - Heritage Remuera Rest Home
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence27 December 2017
Certification period12 months
Provider details
Provider nameCSR Healthcare Limited
Street address3A/109 Queen Street Auckland Central Auckland 1010
Post addressPO Box 26718 Epsom Auckland 1344

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 05 December 2016

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
The physical environment minimises risk of harm, promotes safe mobility, aids independence and is appropriate to the needs of the consumer/group.The sluice is set in a padlocked cupboard. The sluice room bench is lifting and poses an infection control risk (however advised this has been addressed post-audit). The service has a combined clinical room and nurse’s station. The room is partially carpeted, the carpeted area included the nurse’s desk, the resident fridge, the medication fridge, medication trolley, wound care trolley and wound care stocks. The room also has a sealed floor area; this area contains the medication cupboard and … (this text has been trimmed due to space limits).i) Ensure the sluice bench is replaced and complies with infection control standards; and ii) Ensure that there is a designated clean clinical room for storage of medication and clinical resources. PA ModerateReporting Cancelled
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.Two of four wounds management records do not been reflect assessments/evaluations being completed within the set timeframes. (Noting there was some documented evidence in progress notes to reflect dressing changes). Ensure wound management records reflect on-going assessment and evaluation PA LowReporting Cancelled

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Back to top