Remuera Care Home

Profile & contact details

Premises details
Premises nameRemuera Care Home
Address 10 Gerard Way Saint Johns Auckland 1072
Total beds44
Service typesMedical, Rest home care, Geriatric
Certification/licence details
Certification/licence nameBupa Care Services NZ Limited - Remuera Care Home
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence10 June 2019
Certification period36 months
Provider details
Provider nameBupa Care Services NZ Limited
Street addressLevel 2 109 Carlton Grove Road Newmarket Auckland 1023
Post addressPO Box 113054 Newmarket Auckland 1149
Websitewww.bupa.co.nz/

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 06 April 2016

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Service providers demonstrate their ability to provide the information that consumers need to have, to be actively involved in their recovery, care, treatment, and support as well as for decision-making.Three of seven resuscitation consents which the GP has signed as clinically indicated ‘not for resuscitation’ have no documented evidence of consultation with the family. Ensure all clinically indicated ‘not for resuscitation’ consent forms have documented evidence of consultation with the family. PA LowReporting Complete03/10/2016
Quality improvement data are collected, analysed, and evaluated and the results communicated to service providers and, where appropriate, consumers.The service had not held a clinical (RN) meeting since May 2015 to April 2016 and the quality outcomes associated with IC, internal audits and complaints are not documented as reported and discussed in all quality meetings for 2015. Ensure that meetings are held as scheduled and that quality data is documented as reported and discussed. PA LowReporting Complete03/10/2016
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.(i)One rest home care plan stated resident is on a soft diet with low roughage but further on states resident is on a normal diet and to give high fibre. (ii) One rest home resident regularly has alcohol and is an increased falls risk but this is not documented clearly in the care plan; (iii) one hospital resident’s (YPD) care plan states resident is continent of urine and faeces and uses tena pads but further on states resident has an indwelling catheter. Ensure all interventions are clear and fully documented PA LowReporting Complete03/10/2016
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.One of five files (hospital level care) was not reviewed on return from hospital to include risks associated with warfarin administration Ensure all changes and residents risks are documented in care plans PA LowIn Progress

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 06 April 2016

Audit type:Certification Audit

Audit date: 05 June 2015

Audit type:Partial Provisional Audit

Audit date: 25 November 2014

Audit type:Partial Provisional Audit

Audit date: 22 September 2014

Audit type:Surveillance Audit

Audit date: 24 April 2013

Audit type:Certification Audit

Audit date: 08 June 2012

Audit type:Surveillance Audit

Audit date: 08 September 2010

Audit type:Certification Audit

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