Radius Peppertree Care Centre

Profile & contact details

Premises details
Premises nameRadius Peppertree Care Centre
Address 107 Roberts Line Kelvin Grove Palmerston North 4414
Total beds60
Service typesGeriatric, Medical, Rest home care
Certification/licence details
Certification/licence nameRadius Residential Care Limited - Radius Peppertree Care Centre
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence24 April 2017
Certification period36 months
Provider details
Provider nameRadius Residential Care Limited
Street address 12 Viaduct Harbour Avenue Auckland Central Auckland 1010
Post addressPO Box 450 Shortland Street Auckland 1140

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 19 October 2015

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.Four of ten medication charts sampled had prescribed medications that had not been signed as administered. Ensure all medications are administered and signed for as prescribed. PA ModerateReporting Complete16/03/2016
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.The three residents admitted since 1 July 2015 have not had an InterRAI assessment completed. Ensure all new residents have an InterRAI assessment completed within 21 days of admission. PA LowReporting Complete16/03/2016
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.One of five resident files sampled (for a resident on a hospital recovery contract) did not have a care plan that addresses catheter management or enabler use. Ensure that all residents have a care plan that addresses all identified areas of need. PA ModerateReporting Complete16/03/2016
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.One hospital resident who had a short-term care plan requiring weekly weighs had not had these completed. There was not consistent documented evidence that interventions documented in the DHB recovery plan for one hospital resident on a short-term contract had been implemented. Four wound assessments and management plans had more than one wound addressed in them. Ensure documented interventions are implemented. Ensure all wounds have an individual wound assessment and management plan. PA ModerateReporting Complete16/03/2016
Where progress is different from expected, the service responds by initiating changes to the service delivery plan.Two of five files sampled (both hospital) did not have short-term care needs documented in short-term care plans. File one: recurrent epistaxis, file two: pressure injury. One rest home resident who had returned from hospital had not had the care plan updated to reflect the hospitals discharge instructions. Ensure that short-term needs are addressed on short-term care plans and that care plans are updated when needs change. PA ModerateReporting Complete16/03/2016

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 19 October 2015

Audit type:Surveillance Audit

Audit date: 12 November 2014

Audit type:Partial Provisional Audit

Audit date: 19 February 2014

Audit type:Certification Audit

Audit date: 25 July 2013

Audit type:Surveillance Audit

Audit date: 25 October 2012

Audit type:Surveillance Audit

Audit date: 05 October 2010

Audit type:Surveillance Audit

Audit date: 26 February 2010

Audit type:Certification Audit

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