Radius Peppertree Care Centre

Profile & contact details

Premises details
Premises nameRadius Peppertree Care Centre
Address 107 Roberts Line Kelvin Grove Palmerston North 4414
Total beds60
Service typesMedical, Rest home care, Geriatric
Certification/licence details
Certification/licence nameRadius Residential Care Limited - Radius Peppertree Care Centre
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence24 April 2017
Certification period36 months
Provider details
Provider nameRadius Residential Care Limited
Street address12 Viaduct Harbour Avenue Auckland Central Auckland 1010
Post addressP.O.Box 450 Shortland St Auckland 1140

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 19 February 2014

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Service providers receive appropriate information, training, and equipment to respond to identified emergency and security situations. This shall include fire safety and emergency procedures. The emergency trolley has not been checked monthly since September 2013. Ensure the emergency trolley is checked regularly. PA LowReporting Complete30/07/2014
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process. Five of eight resident files did not reflect the residents current needs in the care plan as follows: i) The outcome of the falls risk assessment for a hospital respite care resident is not reflected in the care plan, ii) the review and outcome of Elder Health assessment is not reflected in the care plan of one hospital resident. iii) There is no pain assessment for hospital resident who identifies pain in the care plan. iv) Chronic pain management for one rest home resident is not included i… (this text has been trimmed due to space limits).Ensure care plans reflect interventions for all identified areas of need. PA LowReporting Complete30/07/2014
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines. Five of 16 medication charts did not have the indication for use of prn medications documented. Ensure the medication charts includes the indication for use of prn medications. PA LowReporting Complete30/07/2014

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit summaries

Full audit reports
Full audit reports are available if they were processed and approved after 29 August 2013. Visit Full audit reports to find out more.

What’s on this page?

Summaries of this rest home’s latest audit reports can be downloaded below.

The summaries include:

  • an overview of the rest home’s performance
  • a table showing how well the rest home does against the Health and Disability Services Standards – standards covering more than 200 aspects of quality and safety.

Before you read the audit summaries, please read our guide to rest home certification and audits.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit summaries

Audit date: 19 February 2014

Audit type:Certification Audit

Audit date: 25 July 2013

Audit type:Surveillance Audit

Audit date: 25 October 2012

Audit type:Surveillance Audit

Audit date: 05 October 2010

Audit type:Surveillance Audit

Audit date: 26 February 2010

Audit type:Certification Audit