Radius Heatherlea Care Centre

Profile & contact details

Premises details
Premises nameRadius Heatherlea Care Centre
Address 139 Vivian Street New Plymouth 4310
Total beds55
Service typesGeriatric, Medical, Dementia care, Rest home care
Certification/licence details
Certification/licence nameRadius Residential Care Limited - Radius Heatherlea Care Centre
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence16 September 2019
Certification period36 months
Provider details
Provider nameRadius Residential Care Limited
Street address 12 Viaduct Harbour Avenue Auckland Central Auckland 1010
Post addressPO Box 450 Auckland 1140
Websitewww.radiuscare.net.nz/

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 11 July 2016

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
The appointment of appropriate service providers to safely meet the needs of consumers.Partial provisional: The additional RNs and healthcare assistants have not yet been employed for hospital services. Partial provisional: Ensure that sufficient staff with appropriate skills, are employed (including sufficient registered nurses for 24 hour cover) to provide hospital level care. PA LowReporting Complete02/11/2016
A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers.Partial provisional: Staff have not yet had all training required to meet the needs of hospital level residents. Partial provisional: Ensure all staff have appropriate training to meet the needs of hospital level residents. PA LowReporting Complete02/11/2016
All buildings, plant, and equipment comply with legislation.Partial provisional: Equipment appropriate to meet the needs of hospital level residents has not yet been purchased. Partial provisional: Ensure appropriate equipment is available to meet the needs of hospital level residents. PA LowReporting Complete02/11/2016
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.The files of two residents admitted to the dementia unit did not evidence GP admission visits within two working days. Ensure GP admission visits occur within two working days. PA LowReporting Complete02/11/2016
New service providers receive an orientation/induction programme that covers the essential components of the service provided.Partial provisional audit: The service has not yet employed sufficient staff to implement the proposed roster to provide hospital level care. Partial provisional: Ensure that all newly appointed staff are provided with an orientation relevant to the provision of hospital level care. PA LowReporting Complete10/01/2017

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 11 July 2016

Audit type:Certification Audit

Audit date: 05 May 2015

Audit type:HealthCERT Inspection

Audit date: 27 January 2015

Audit type:Surveillance Audit

Audit date: 15 July 2013

Audit type:Certification Audit

Audit date: 25 September 2012

Audit type:Surveillance Audit

Audit date: 11 July 2011

Audit type:Certification Audit

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