Otatara Heights Residential Care & Rehabilitation Home

Profile & contact details

Premises details
Premises nameOtatara Heights Residential Care & Rehabilitation Home
Address 8 Kotuku Place Taradale Napier 4112
Total beds40
Service typesPhysical, Rest home care
Certification/licence details
Certification/licence nameTaslin NZ Limited
Current auditorThe DAA Group Limited
End date of current certificate/licence18 November 2017
Certification period36 months
Provider details
Provider nameTaslin NZ Limited
Street address 8 Kotuku Place Taradale Napier 4112
Post address10a Goldsmith Terrace Hospital Hill Napier 4110

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 04 April 2016

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
The physical environment minimises risk of harm, promotes safe mobility, aids independence and is appropriate to the needs of the consumer/group.Three of the four bathrooms require remedial work. Two bathrooms have deterioration in the floor base (underneath the floor covering) and one bathroom needs to updated so that it better meets the needs of people at Otatara. Repair the floors in the two bathrooms and remodel. Update the third bathroom so that it can be used by residents who require assistance from staff when bathing. PA LowReporting Complete22/05/2015
Evaluations are documented, consumer-focused, indicate the degree of achievement or response to the support and/or intervention, and progress towards meeting the desired outcome.Ten of ten files reviewed do not show specific evidence of evaluation of assessments and interventions of care plans. The care plans are documented as reviewed but no evidence is seen of the changes that are made as required to care plans assessments or interventions. Amend documentation to ensure evidence of specific evaluation of care plans. PA LowReporting Complete22/05/2015
All aspects of food procurement, production, preparation, storage, transportation, delivery, and disposal comply with current legislation, and guidelines.The dating of all food, recordings of daily temperatures in cold storage areas and the completion of cleaning schedules is not completed consistently. Implement dating of all food kept in the kitchen to ensure storage times can be monitored and managed appropriately. Temperature readings and recordings are to be completed regularly to maintain safe levels of storage at all times to comply with current legislation and guidelines. All cleaning schedules are to be signed off once cleaning has been completed. PA ModerateReporting Complete25/08/2016
A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers.Staff files reviewed did not contain evidence of annual appraisals. Undertake staff annual appraisals and provide evidence in staff files. PA LowReporting Complete25/08/2016
Evaluations are documented, consumer-focused, indicate the degree of achievement or response to the support and/or intervention, and progress towards meeting the desired outcome.Evaluations are not being completed to cover all identified areas of service delivery. Ensure all evaluations of residents ‘care plans include all areas of identified goals and outcomes. PA LowReporting Complete25/08/2016
Where progress is different from expected, the service responds by initiating changes to the service delivery plan.Progress in all areas is not being evaluated regularly; therefore appropriate changes to service delivery are not being initiated in all areas as relevant. Where progress is identified as being different from what is expected in social, cultural and recreational areas of service delivery, ensure relevant service responses are initiated and implemented. PA LowReporting Complete25/08/2016

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

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