Okere House

Profile & contact details

Premises details
Premises nameOkere House
Address 35 Treadwell Street Springvale Whanganui 4501
Total beds26
Service typesDementia care
Certification/licence details
Certification/licence nameExperion Care NZ Limited - Okere House
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence04 September 2026
Certification period36 months
Provider details
Provider nameExperion Care NZ Limited
Street address 283 Kennedy Road Onekawa Napier 4112
Post address283 Kennedy Road Pirimai Napier 4112

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 27 June 2023

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
A medication management system shall be implemented appropriate to the scope of the service.(i)Weekly stock take of controlled drugs was completed three times in a twelve-week period between March and May 2023. (ii)There is no evidence of medication room temperature being monitored and recorded as per policy. Ensure that stock take of controlled drugs is completed weekly and medication room temperature monitoring completed according to policy. PA ModerateReporting Complete07/11/2023
Planned review of a person’s care or support plan shall: (a) Be undertaken at defined intervals in collaboration with the person and whānau, together with wider service providers; (b) Include the use of a range of outcome measurements; (c) Record the degree of achievement against the person’s agreed goals and aspiration as well as whānau goals and aspirations; (d) Identify changes to the person’s care or support plan, which are agreed collaboratively through the ongoing re-assessment and review … (this text has been trimmed due to space limits).(i).Three of three long term care plan evaluations did not demonstrate progress towards meeting the goals. (ii).There was no documented whānau input into the care planning and review process as stated in the communication and care plan policy. (i). Ensure care plan evaluations evidence progress towards meeting the goals. (ii). Ensure whānau input is documented as evident in care planning and evaluations PA LowReporting Complete05/12/2023
Service providers shall develop and implement a quality management framework using a risk-based approach to improve service delivery and care.(i)There was no evidence that internal audits were completed between January to May 2022. (ii) Resident with family whānau support meetings did not occur as documented in the communication policy. (iii) There was no documented evidence that a family/whānau satisfaction survey for 2022 occurred. (iv) The analysis of the satisfaction survey results for April 2023 has not been actioned by the support team. (i) Ensure internal audits are completed as scheduled to identify improvements to service delivery. (iii)-(iv)Ensure that surveys are completed and analysed as per the quality and risk plan. PA LowReporting Complete05/12/2023
Governance bodies shall have meaningful Māori representation on relevant organisational boards, and these representatives shall have substantive input into organisational operational policies.Currently there is no Māori representation at governance level to provide advice and expertise as stated in the business plan scope and review Ensure there is meaningful Māori representation at governance level to have input to organisational policies. PA LowReporting Complete27/02/2024

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 27 June 2023

Audit type:Certification Audit

Audit date: 30 July 2021

Audit type:Surveillance Audit

Audit date: 17 June 2019

Audit type:Certification Audit

Audit date: 11 July 2018

Audit type:Provisional Audit

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