New Windsor Rest Home

Profile & contact details

Premises details
Premises nameNew Windsor Rest Home
Address 103 Tiverton Road New Windsor Auckland 0600
Total beds27
Service typesRest home care
Certification/licence details
Certification/licence nameGood Future Auckland Limited - New Windsor Rest Home
Current auditorHealthShare Limited
End date of current certificate/licence07 November 2019
Certification period36 months
Provider details
Provider nameGood Future Auckland Limited
Street address 103 Tiverton Road New Windsor Auckland 0600
Post addressPO Box 302520 North Harbour Auckland 0751

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 05 September 2016

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
All buildings, plant, and equipment comply with legislation.A test on the day of audit showed that the hot water temperatures at the tap were greater than 45 degrees Celsius. Ensure hot water temperatures at taps used by residents are maintained at 45 degrees Celsius, monitored regularly and records kept. PA ModerateReporting Complete10/10/2016
The needs, outcomes, and/or goals of consumers are identified via the assessment process and are documented to serve as the basis for service delivery planning.Two of five resident records in the sample did not have an interRAI assessment that occurred just prior to the review of the care plan. Ensure that the interRAI assessment for residents entering the service after July 2015 is completed prior to the review of the care plan so that goals and a plan can be documented for needs identified. PA LowReporting Complete31/05/2017
All aspects of food procurement, production, preparation, storage, transportation, delivery, and disposal comply with current legislation, and guidelines.Temperatures of cooked food are not documented as being checked. There is no evidence of a corrective action plan being implemented if the range of refrigerator or freezer temperatures are outside the normal range. i) Ensure that temperatures of cooked food are within accepted range. ii) Implement a corrective action plan if the temperatures of the refrigerator or freezers are outside the normal range. PA LowReporting Complete31/05/2017
The service develops and implements policies and procedures that are aligned with current good practice and service delivery, meet the requirements of legislation, and are reviewed at regular intervals as defined by policy.The following policies, associated procedures and forms do not meet legislation, guidelines, standards and accepted practice: (1) The consumer complaints policy, (2) the care planning policy, (3) the skin management policy, (4) the medicines management policy, and (5) the food services policy. The internal audit of care plans is not occurring six monthly as specified in the internal audit schedule. Policies and associated procedures and forms related to consumer complaints, care planning, skin management, medicines management, and food services management require review. The internal audit schedule requiring six monthly care planning audits needs to be conducted according to the internal audit schedule. PA LowReporting Complete04/09/2017
Activities are planned and provided/facilitated to develop and maintain strengths (skills, resources, and interests) that are meaningful to the consumer.The activities programme does not currently reflect individual activities and a range of activities that reflect all components including cognitive and physical activities. A full assessment and reassessment for each resident that relates to the activities programme is not documented. (1) Ensure that the activities programme reflects individual activities and a range of activities that reflect all domains including cognitive and physical. (2) Ensure that a full assessment and reassessment for each resident that relates to the activities programme is documented as part of the interRAI review. PA LowReporting Complete04/09/2017

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 05 September 2016

Audit type:Certification Audit

Audit date: 13 January 2015

Audit type:Surveillance Audit

Audit date: 18 September 2013

Audit type:Certification Audit

Audit date: 19 March 2013

Audit type:Partial Provisional Audit

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