Mission Rest Home

Profile & contact details

Premises details
Premises nameMission Rest Home
Address 10 Pukaka Street Strandon New Plymouth 4312
Total beds23
Service typesRest home care
Certification/licence details
Certification/licence nameMission Rest Home Limited
Current auditorHealth Audit (NZ) Limited
End date of current certificate/licence11 December 2017
Certification period36 months
Provider details
Provider nameMission Rest Home Limited
Street address 10 Pukaka Street Strandon New Plymouth 4312
Post address

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 23 May 2016

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
All records are legible and the name and designation of the service provider is identifiable.Hand written care plans in two of five resident files reviewed are difficult to read. The registered nurse who wrote these care plans is no longer employed at the facility. Provide confirmation that care plans are legible. PA LowReporting Complete24/12/2014
The needs, outcomes, and/or goals of consumers are identified via the assessment process and are documented to serve as the basis for service delivery planning.Risk assessments are not consistently completed, one resident’s reassessment by the NASC team has not been conducted and one resident’s weight has not been monitored for over four months. Provide evidence the risk assessments, NASC reassessments and weight monitoring are conducted in timely manner. PA ModerateReporting Complete24/12/2014
Evaluations are documented, consumer-focused, indicate the degree of achievement or response to the support and/or intervention, and progress towards meeting the desired outcome.Three of five residents’ care plans have not been evaluated six monthly. The restraint (one of one) and enabler (one of one) reviews do not include all the criteria of the restraint minimisation criterion Provide evidence care plans are reviewed six monthly and restraint and enabler evaluations include all items in the restraint criterion PA ModerateReporting Complete24/12/2014
A corrective action plan addressing areas requiring improvement in order to meet the specified Standard or requirements is developed and implemented.Corrective action plans are not being consistently documented to address shortfalls identified in internal audits. Provide documented evidence that corrective action plans are being consistently developed and monitored to address any shortfalls identified. PA LowReporting Complete24/12/2014
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.There is inconsistent documentation of residents’ care plan interventions consistent with meeting residents’ needs. Provide evidence the care plans record detailed interventions that contribute to meeting the residents’ needs. PA ModerateReporting Complete24/12/2014

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 23 May 2016

Audit type:Surveillance Audit

Audit date: 29 October 2014

Audit type:Certification Audit

Audit date: 05 August 2013

Audit type:Surveillance Audit

Audit date: 13 October 2011

Audit type:Certification Audit

Audit date: 26 November 2010

Audit type:Surveillance Audit

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