Milton Court Rest Home

Profile & contact details

Premises details
Premises nameMilton Court Rest Home
Address 10 Milton Road Orewa 0931
Total beds36
Service typesDementia care, Rest home care
Certification/licence details
Certification/licence nameAgape Care Limited - Milton Court Rest Home
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence26 June 2019
Certification period36 months
Provider details
Provider nameAgape Care Limited
Street address 10 Milton Road Orewa 0931
Post address

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 13 April 2016

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.Temperatures were not being recorded for the medication fridge as per the MOH medication guidelines. Ensure medication fridge temperatures are taken and recorded regularly PA LowReporting Complete17/08/2016
Quality improvement data are collected, analysed, and evaluated and the results communicated to service providers and, where appropriate, consumers.(i) Meetings minutes do not evidence discussion around incidents/accidents, infection events, internal audit outcomes and survey results. (ii) Internal audits had been completed with corrective action/quality improvement forms raised for areas of improvement. However, corrective actions had not been followed up and signed off as completed. (i) Ensure discussions at meetings around quality data and analysis are documented in meeting minutes. (ii) Ensure corrective actions are followed up and signed off as completed. PA LowReporting Complete07/11/2016
The service provider documents adverse, unplanned, or untoward events including service shortfalls in order to identify opportunities to improve service delivery, and to identify and manage risk.Five of nine accident/incident forms reviewed had not been fully completed to evidence documented corrective actions signed off as completed. Ensure corrective actions identified are signed off as completed. PA LowReporting Complete07/11/2016
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.1) One long-term care plan (dementia care) has not been evaluated six monthly. 2) One short-term care plan (rest home) that has been evaluated does not have the ongoing problem transferred to the long-term care plan. 3) Activities plans (three rest home and three dementia care) have not been evaluated six monthly Ensure long-term care plans are evaluated six monthly. Ensure ongoing problems from short-term care plans are transferred to long-term care plans. Ensure activities plans are evaluated six monthly. PA LowReporting Complete07/11/2016

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 13 April 2016

Audit type:Certification Audit

Audit date: 29 June 2015

Audit type:Surveillance Audit

Audit date: 11 July 2014

Audit type:Partial Provisional Audit

Audit date: 08 April 2014

Audit type:Certification Audit

Audit date: 12 June 2013

Audit type:Surveillance Audit

Audit date: 01 May 2012

Audit type:Certification Audit

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