Millvale Lodge Lindale

Profile & contact details

Premises details
Premises nameMillvale Lodge Lindale
Address91 Main Road North Otaihanga Paraparaumu 5036
Total beds47
Service typesDementia care, Geriatric, Rest home care
Certification/licence details
Certification/licence nameMillvale Lodge Lindale Limited
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence23 January 2018
Certification period36 months
Provider details
Provider nameMillvale Lodge Lindale Limited
Street address91 Main Road North Otaihanga Paraparaumu 5036
Post address14 Browning Crescent Stoke Nelson 7011

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 01 June 2016

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
There is a clearly documented and implemented process which determines service provider levels and skill mixes in order to provide safe service delivery. There is one RN rostered over 24 hours a day and located in the PG wing and the RN oversees the hospital unit in the evening. The contract with the local DHB states that the psychogeriatric unit and hospital unit can share a RN between 10pm -7am only if the service is under 50 beds. There is not always a RN rostered in the hospital as well as the PG unit during the day/evening. Ensure RN covers meets the requirements of the ARC and ARHSS contracts PA LowReporting Complete02/04/2015
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.Hospital resident long term care plan reviewed August 2014 documents a need for referral to dietitian. There is no evidence of a dietitian referral or visit. Ensure dietitian referrals are initiated and followed-up. PA LowReporting Complete24/04/2015
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.The standing order form does not have a specified time for review. The maximum number of doses for each standing order is not specified on the standing order form. Ensure the standing order from complies with the Ministry of Health standing order guidelines 2012. PA LowReporting Complete24/04/2015
Service providers demonstrate their ability to provide the information that consumers need to have, to be actively involved in their recovery, care, treatment, and support as well as for decision-making.1) The general consents for one hospital resident admitted in June 2014 have not been signed. 2) The cardiopulmonary status for one rest home resident has been signed by family. There is no letter of mental capacity on the residents file. 1) Ensure all general consents are signed on admission. 2) Ensure the cardiopulmonary status is appropriately signed for. PA LowReporting Complete17/07/2015
Where required by legislation there is an approved evacuation plan.Fire drills show how evacuation was staged from the seat of the fire on way to progressing a full evacuation. The NZ Fire service was notified that fire drill occurred but there is no approved evacuation scheme in place and an application to the NZ Fire service has not been made. Obtain an approval letter of evacuation scheme by the NZ Fire Service. PA ModerateReporting Complete11/11/2015
Where required by legislation there is an approved evacuation plan.The fire evacuation plan has yet to be signed off and approved by the fire service. Ensure there is an approved evacuation plan in place. PA LowIn Progress

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 01 June 2016

Audit type:Surveillance Audit

Audit date: 11 November 2014

Audit type:Certification Audit

Audit date: 18 December 2013

Audit type:Partial Provisional Audit

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