Kiri Te Kanawa Retirement Village

Profile & contact details

Premises details
Premises nameKiri Te Kanawa Retirement Village
Address 12 Gwyneth Place Lytton West Gisborne 4010
Total beds127
Service typesGeriatric, Medical, Dementia care, Rest home care
Certification/licence details
Certification/licence nameKiri Te Kanawa Retirement Village Limited
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence28 October 2017
Certification period36 months
Provider details
Provider nameKiri Te Kanawa Retirement Village Limited
Street addressUnit D, Airport Business Park 92 Russley Road Christchurch 8042
Post addressPO Box 771 Christchurch 8140

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 28 January 2016

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
The service has an easily accessed, responsive, and fair complaints process, which is documented and complies with Right 10 of the Code.Four of the 17 complaints in 2014 do not have evidence of the complainant having been informed in writing of the outcome of the complaint. Ensure the complainant is informed in writing of the outcome of each complaint. PA LowReporting Complete11/12/2014
The facilitation of safe self-administration of medicines by consumers where appropriate.The resident who is self-administering medicines does not have a medication chart in place or monitoring in place. Ensure self-medication policies and procedures are followed for self-medicating residents. PA LowReporting Complete11/12/2014
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.One hospital resident with weight loss has been seen by the GP and referred to the dietitian. The dietitian notes request fortnightly weights. There is no evidence of fortnightly weighs implemented as per dietitian notes. Ensure dietitian instructions followed and implemented. PA LowReporting Complete11/12/2014

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

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