Profile & contact details
|Premises name||Kerridge House|
|Address||41 Shaftesbury Avenue Point Chevalier Auckland 1022|
|Service types||Rest home care, Geriatric|
|Certification/licence name||Selwyn Care Limited - Kerridge House|
|Current auditor||Health and Disability Auditing New Zealand Limited|
|End date of current certificate/licence||11 June 2020|
|Certification period||36 months|
|Provider name||Selwyn Care Limited|
|Street address||Level 4 1 Nugent Street Grafton Auckland 1023|
|Post address||PO Box 8203 Symonds Street Auckland 1150|
Progress on issues from the last audit
What’s on this page?
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
Details of corrective actions
Date of last audit: 29 March 2017
|Outcome required||Found at audit||Action required||Risk rating||Action status||Date action reported complete|
|An up-to-date complaints register is maintained that includes all complaints, dates, and actions taken.||Six of the sixteen complaints made in 2016 did not have any documented follow up, investigation or outcome resolutions.||Ensure that all complaints have documentation including follow-up letters, investigations and outcome resolutions within the required timeframes.||PA Low||In Progress|
|Quality improvement data are collected, analysed, and evaluated and the results communicated to service providers and, where appropriate, consumers.||Twelve out of thirty-two internal audits reviewed for 2016 and 2017 do not have documented evidence of corrective actions in place or have not been signed off as completed.||Ensure that all internal audits that are not compliant have corrective actions in place and are signed off as completed.||PA Low||In Progress|
|The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.||(i) Four of ten wounds do not evidence that the wounds had been reviewed in the prescribed timeframe; (ii) There are two wound care folders in place (one for RNs and one for care supervisors completing wound care), these evidence duplication of three wound assessments and wound management plans; (iii) Wound management plans for two chronic wounds reviewed do not clearly identify the current wound treatment plan.||(i) Ensure wounds are reviewed within the prescribed timeframes; (ii) Ensure that a system and process is implemented to reduce the duplication in wound care documentation and a more cohesive approach to wound management; (iii) Ensure that wound management plans are updated to reflect the current plan of treatment.||PA Moderate||Reporting Complete||09/08/2017|
|A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.||(i) Four of sixteen mediation signing charts have signing gaps where medication is not documented as being administered as prescribed; (ii) Indication of use of ‘as required’ medication (Lorazepam) is not documented on two of sixteen medication charts.||(i) Ensure that medications are signed for at time of administration or reason for non-administration of prescribed medication is documented; (ii) Ensure that the GP documents the indication of use of ‘as required’ medication on the medication chart.||PA Moderate||Reporting Complete||09/08/2017|
The outcome required by the Health and Disability Services Standards.
Found at audit
The issue that was found when the rest home was audited.
The action necessary to fix the issue, as decided by the auditor.
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.
Date action reported complete
The date that the district health board was told the issue was fixed.
Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.
What’s on this page?
Audit reports for this rest home’s latest audits can be downloaded below.
Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.
Prior to 29 August 2013, only audit summaries are available.
Both the recent full audit reports and previous audit summaries include:
- an overview of the rest home’s performance, and
- coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.
Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.
Audit reportsAudit date: 29 March 2017
Audit type:Certification Audit
Audit type:Surveillance Audit
Audit type:Partial Provisional Audit
Audit type:Certification Audit