Karina Lifecare

Profile & contact details

Premises details
Premises nameKarina Lifecare
Address 15 Karina Terrace Roslyn Palmerston North 4414
Total beds39
Service typesRest home care
Certification/licence details
Certification/licence nameHeritage Lifecare Limited - Karina Lifecare
Current auditorThe DAA Group Limited
End date of current certificate/licence23 March 2027
Certification period36 months
Provider details
Provider nameHeritage Lifecare Limited
Street address 16 Johnsonville Road Johnsonville Wellington 6037
Post addressPO Box 13223 Johnsonville Wellington 6440

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 23 January 2024

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
The physical environment, internal and external, shall be safe and accessible, minimise risk of harm, and promote safe mobility and independence.Observations confirmed that the facility and areas external to the facility were not being cleaned or maintained to the required standard. There is a need for significant cleaning and refurbishment across the facility, both inside and out. Provide evidence of a cleaning and refurbishment programme to improve the internal cleaning and maintenance, and external maintenance in the facility. PA ModerateIn Progress
Meaningful activities shall be planned and facilitated to develop and enhance people’s strengths, skills, resources, and interests, and shall be responsive to their identity.The activities plans for four residents were not current, with examples last reviewed 2021. Work has commenced to review these. All activities plans are reviewed with the resident and whānau to reflect the resident’s goals and ensure they meet the resident’s interests. PA LowIn Progress
Service providers shall identify external and internal risks and opportunities, including potential inequities, and develop a plan to respond to them.Not all internal audits have been accurately completed as per the HLL schedule nor were corrective actions signed off in most instances. Ensure internal audits are accurately completed as per the HLL audit schedule with corrective actions signed off. PA LowIn Progress
A medication management system shall be implemented appropriate to the scope of the service.The pharmacist has undertaken the six-monthly controlled drug register check; however, all areas required by legislation were not undertaken. There are limited number of HCAs who are medication competent. Examples were sighted of rosters with no medication-competent staff being on duty and medications being administered. The six-monthly controlled drug check be undertaken in line with the requirements of the legislation. Only staff who have completed the medication competency administer medication. A process be put in place to ensure that when staff leave or no longer have a current medication administration competency, they are removed from the electronic medication system. Where there is no medication administration competent person rostered on duty the organisation policy of calling in a person to perform thi… (this text has been trimmed due to space limits).PA LowIn Progress
Service providers shall implement systems to determine and develop the competencies of health care and support workers to meet the needs of people equitably.The competency assessment programme at Karina has not been delivered to schedule and staff have not completed the required competencies for their role. Critical safety competencies such as medication management (administering or checking medication), civil defence, and moving and handling have not been completed. Provide evidence that the competency assessment programme at Karina is being delivered to the schedule and that it includes competencies relevant to the staff member’s role in the organisation. Critical safety competencies such as medication management (administering or checking medication), civil defence, and moving and handling are completed in a timely fashion. PA ModerateIn Progress
Service providers shall ensure there is a system to identify, plan, facilitate, and record ongoing learning and development for health care and support workers so that they can provide high-quality safe services.The education programme at Karina has not been delivered to schedule and staff have not received education at the level required by the programme and/or their role. Provide evidence that the education programme is being delivered to the schedule and that all staff complete the required education according to the programme and/or their role in the facility. PA ModerateIn Progress
Service providers shall ensure health care and support workers are able to provide a level of first aid and emergency treatment appropriate for the degree of risk associated with the provision of the service.The facility does not always have a first aid certified staff member available to render immediate first aid in an emergency. Provide evidence that there are sufficient first aid certified staff members available for the facility to have a first aid certified staff member on shift 24/7. PA ModerateIn Progress

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 23 January 2024

Audit type:Certification Audit

Audit date: 20 July 2022

Audit type:Surveillance Audit

Audit date: 19 January 2021

Audit type:Certification Audit

Audit date: 21 February 2019

Audit type:Surveillance Audit

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