Jervois Residential Care

Profile & contact details

Premises details
Premises nameJervois Residential Care
Address 302 Jervois Road Herne Bay Auckland 1011
Total beds46
Service typesPhysical, Intellectual, Geriatric, Rest home care, Medical
Certification/licence details
Certification/licence nameSunrise Healthcare Limited - Jervois Residential Care
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence20 August 2024
Certification period36 months
Provider details
Provider nameSunrise Healthcare Limited
Street address45 William Denny Ave Westmere Auckland 1022
Post address

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 09 January 2023

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
A corrective action plan addressing areas requiring improvement in order to meet the specified Standard or requirements is developed and implemented.Corrective action plans were developed around the internal auditing programme, but documentation did not evidence their implementation. Ensure that corrective action plans are implemented. PA LowReporting Complete01/12/2021
Service providers shall facilitate safe self-administration of medication where appropriate.One resident is self-administering medication; however, confirmation that checks that the resident has taken medication is not documented. Document evidence that checks that the resident has taken medication. PA LowReporting Complete07/09/2023
A medication management system shall be implemented appropriate to the scope of the service.The staff member administering controlled drugs on the day of audit did not follow correct procedures for checking or documentation as per policy. Administer controlled drugs as per policy with additional training provided to staff around administration and their responsibilities. PA ModerateReporting Complete07/09/2023
Planned review of a person’s care or support plan shall: (a) Be undertaken at defined intervals in collaboration with the person and whānau, together with wider service providers; (b) Include the use of a range of outcome measurements; (c) Record the degree of achievement against the person’s agreed goals and aspiration as well as whānau goals and aspirations; (d) Identify changes to the person’s care or support plan, which are agreed collaboratively through the ongoing re-assessment and review … (this text has been trimmed due to space limits).(i). Progress notes reviewed were brief and did not always include care provided or an update on events, discussions, or observations of the resident on the day the progress note is documented; (ii) In two records reviewed, progress notes were not well documented by allied health or allied health support staff. (i)-(ii) Ensure documented progress notes and allied health notes describe the care the resident has received, and any important changes. PA ModerateReporting Complete07/09/2023
Service providers shall engage with people receiving services to assess and develop their individual care or support plan in a timely manner. Whānau shall be involved when the person receiving services requests this.i). Three of five initial assessments were incomplete or not documented. ii). Three of five initial care plans have not been completed. iii). Two residents did not have a complete long term care plan. iv). One had a care plan that was completed prior to the interRAI being completed. v). Evaluations have not been documented in three of three resident records reviewed that required evaluations. i). – iv). Ensure all initial assessments, care plans and long-term care plans are completed within expected timeframes. v). Ensure care plan evaluations occur at least six monthly. PA ModerateReporting Complete07/09/2023
Health care and support workers shall have the opportunity to discuss and review performance at defined intervals.Four of four staff files reviewed had an outdated performance appraisal and one did not have one completed since starting. Ensure that performance appraisals are completed annually as per policy. PA LowReporting Complete07/09/2023
Service providers shall ensure there is a system to identify, plan, facilitate, and record ongoing learning and development for health care and support workers so that they can provide high-quality safe services.There is no record of the number of staff who have attended each education session on the online system as directed. Record evidence of completion of training. PA LowReporting Complete07/09/2023
Meaningful activities shall be planned and facilitated to develop and enhance people’s strengths, skills, resources, and interests, and shall be responsive to their identity.i). There is no activities programme in place to meet the needs of residents. ii). Four of four resident files did not have an activities plan that would support meaningful activities to be planned for and facilitated. iii). One of four resident records reviewed included a brief activities assessment and one had been completed in 2021. iv). One resident file did not have an activity assessment completed. v). There was no documented evidence of residents meetings being held on a regular basis. … (this text has been trimmed due to space limits).i). Ensure an activities programmes implemented to meet recreational needs of the resident group. ii). Ensure residents have activities plans documented to ensure individual needs and aspirations can be recognised. iii). & iv). Ensure all residents have an activities assessment completed within expected timeframes. v). Ensure resident meetings are evidenced as occurring on a regular basis. vi). Ensure younger residents have access to activities planned that recognise their individual strengths… (this text has been trimmed due to space limits).PA ModerateReporting Complete30/11/2023

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

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