Highfield Home and Hospital

Profile & contact details

Premises details
Premises nameHighfield Home and Hospital
Address 397 Swarbrick Drive Te Awamutu 3800
Total beds60
Service typesGeriatric, Medical, Dementia care
Certification/licence details
Certification/licence nameCHT Healthcare Trust - Hightfield Home and Hospital
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence21 March 2018
Certification period12 months
Provider details
Provider nameCHT Healthcare Trust
Street address 97 Great South Rd Market Road Auckland 1543
Post addressPO Box 74341 Market Road Auckland 1543

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 02 March 2017

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
The appointment of appropriate service providers to safely meet the needs of consumers.A clinical coordinator, registered nurses, healthcare assistants and support staff are yet to be appointed to cover contract requirements. Ensure sufficient staff are employed to meet all residents’ needs and contractual requirements. For example: (i) Meet the health and personal care needs of all residents at all times. (ii) Have a registered nurse on duty 24 hours per day, seven days per week that can ensure contractual requirements around initial assessments and care planning, InterRAI requirements and ongoing care planning meet contractual requirements. (iii) Have at least one healthcare assistant on duty in the dementia un… (this text has been trimmed due to space limits).PA LowReporting Complete10/04/2017
New service providers receive an orientation/induction programme that covers the essential components of the service provided.Advised, that the newly employed staff commencing, will all complete any induction/training at the facility the days before opening. This will include fire safety/drill, moving and handling, medi-map, standard precautions, the call bell system and an orientation to the facility. Ensure staff commencing on opening complete the facility induction and that all staff assigned to work in the dementia unit receive a planned orientation programme specific to their area of service that includes a session on how to implement activities and therapies. PA LowReporting Complete10/04/2017
Service providers responsible for medicine management are competent to perform the function for each stage they manage.The service will have newly employed staff and advised that medication competencies will be completed during induction prior to opening. This will include the electronic medication system. Ensure all new staff commencing who will have medication administration responsibilities, have completed medication competencies. PA LowReporting Complete10/04/2017
All buildings, plant, and equipment comply with legislation.The building certificate for public use is yet to be signed off. A Certificate of Public Use (CPU) must be sighted by DHB/HealthCERT prior to opening. PA LowReporting Complete10/04/2017
Service providers receive appropriate information, training, and equipment to respond to identified emergency and security situations. This shall include fire safety and emergency procedures.Staff training in fire safety and fire drills is to be completed for new staff during the induction prior to opening. Ensure staff training in fire safety is to be completed for new staff prior to opening. PA LowReporting Complete10/04/2017
Where required by legislation there is an approved evacuation plan.The evacuation scheme has not yet been approved by the Fire Service. Provide evidence that the Fire Service has approved the evacuation scheme. PA LowReporting Complete10/04/2017

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 02 March 2017

Audit type:Partial Provisional Audit

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