Greenvalley Rest Home

Profile & contact details

Premises details
Premises nameGreenvalley Rest Home
Address 4 - 10 Greenvalley Rise Glenfield Auckland 0629
Total beds52
Service typesDementia care, Rest home care
Certification/licence details
Certification/licence nameOceania Care Company Limited - Greenvalley Lodge Rest Home
Current auditorCentral Region's Technical Advisory Services Limited
End date of current certificate/licence30 November 2017
Certification period36 months
Provider details
Provider nameOceania Care Company Limited
Street address 2 Hargreaves Street Saint Marys Bay Auckland 1011
Post addressPO Box 9507 Newmarket Auckland 1149

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 18 April 2016

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
An appropriate 'call system' is available to summon assistance when required.Some call bells checked were not operational on the first day of the audit (six call randomly selected were not operational). Ensure that call bells are operational at all times. PA LowReporting Complete22/01/2015
There are written policies and procedures for the prevention and control of infection which comply with relevant legislation and current accepted good practice.The staff transports laundry bags from the main floor to the basement using rolled plastic. The rolled plastic does not cover the whole surface of the stairs and the sides of the stairs. The laundry bags containing dirty and soiled resident’s clothes, linens and beddings touch the sides of the stairs when the staff drops the laundry bags on the rolled plastics. The lift is only used to transport food to and from the kitchen. The service must ensure that the rolled plastics used to transport laundry bags will cover the whole surface of the stairs as well as the sides of the stairs. PA LowReporting Complete22/01/2015
Activities are planned and provided/facilitated to develop and maintain strengths (skills, resources, and interests) that are meaningful to the consumer.There is no evidence of diversional therapist input in the activity plans for the residents in the dementia unit. Ii) The 24 hour activity plans in the dementia unit are insufficiently detailed to assist the staff in managing the residents in the dementia unit. Ensure that a diversional therapist will have input in the development of the activity plans in the dementia unit. Ii) Develop an individual resident focused 24 hour activity plans for the dementia residents. PA LowReporting Complete26/05/2015
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.Six monthly reviews of person centred care plans, interRAI assessments and activity plans are not completed within the required timeframes. All reviews to be completed within the required timeframes. PA LowReporting Complete21/06/2017

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 18 April 2016

Audit type:Surveillance Audit

Audit date: 02 October 2014

Audit type:Certification Audit

Audit date: 27 August 2013

Audit type:Verification Audit

Audit date: 12 July 2013

Audit type:Surveillance Audit

Audit date: 26 September 2011

Audit type:Certification Audit

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