Golden Pond Private Hospital

Profile & contact details

Premises details
Premises nameGolden Pond Private Hospital
Address 47 Bracken Street Whakatane 3120
Total beds61
Service typesRest home care, Geriatric
Certification/licence details
Certification/licence nameGolden Pond Private Hospital Limited
Current auditorThe DAA Group Limited
End date of current certificate/licence02 June 2018
Certification period48 months
Provider details
Provider nameGolden Pond Private Hospital Limited
Street address 47 Bracken Street Whakatane 3120
Post address

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 18 August 2016

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers.Seven of the 10 RNs are overdue a performance appraisal. The previous corrective action is not yet resolved. Ensure that all staff, including the RNs have regular performance appraisals. PA LowIn Progress
A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers. There is an improvement required to meet the ARC requirements in D17.7 (f). Although the manager makes every attempt to complete performance reviews and appraisals with each RN and each caregiver, these are not reliably occuring each year. Five of the nine staff records sampled show that appraisals are overdue and/or the frequency of appraisals is more than a year. Review the processes and resources available for engaging all staff in regular performance appraisals and implement a system that ensures these occur at least annually. PA LowReporting Cancelled
In assessing whether restraint will be used, appropriate factors are taken into consideration by a suitably skilled service provider. This shall include but is not limited to: (a) Any risks related to the use of restraint; (b) Any underlying causes for the relevant behaviour or condition if known; (c) Existing advance directives the consumer may have made; (d) Whether the consumer has been restrained in the past and, if so, an evaluation of these episodes; (e) Any history of trauma or abuse, whi… (this text has been trimmed due to space limits).The assessment process does not include identifying risks associated with the individual and/or the type of restraint in use. Ensure the assessment procedure includes consideration and identification of any risk associated with the individual and/or the type of restraint in use. PA LowReporting Cancelled

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 18 August 2016

Audit type:Surveillance Audit

Audit date: 20 March 2014

Audit type:Certification Audit

Audit date: 02 October 2012

Audit type:Surveillance Audit

Audit date: 05 April 2011

Audit type:Certification Audit; Verification Audit

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