Eventhorpe Rest Home & Hospital

Profile & contact details

Premises details
Premises nameEventhorpe Rest Home & Hospital
Address 32 Firth Street Hamilton East Hamilton 3216
Total beds90
Service typesRest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameBupa Care Services NZ Limited - Eventhorpe Rest Home & Hospital
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence16 November 2018
Certification period36 months
Provider details
Provider nameBupa Care Services NZ Limited
Street addressLevel 2 109 Carlton Grove Road Newmarket Auckland 1023
Post addressPO Box 113054 Newmarket Auckland 1149
Websitewww.bupa.co.nz/

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 23 March 2017

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Consumers who have additional or modified nutritional requirements or special diets have these needs met.One of nine residents’ files reviewed (rest home) did not have documented food allergies (peanuts, chocolate and honey), communicated to the kitchen. Ensure that all food allergies are communicated to the kitchen. PA ModerateReporting Complete22/12/2015
The physical environment minimises risk of harm, promotes safe mobility, aids independence and is appropriate to the needs of the consumer/group.The following shortfalls were identified around maintenance: The following doors identified are scheduled to be replaced 19 October 2015. Wing Two: i) One of three communal shower doors had a hole in it; ii) Three communal toilet doors had holes in them; and iii) The treatment room door had a hole in it; (iv) The rest home shower door is bubbling. 2. The following areas in Moana Wing are having lino replaced 9th November 2015: (i) The visitor toilet had lino missing behind the toilet pan; … (this text has been trimmed due to space limits).Ensure all identified maintenance is completed as scheduled. PA LowReporting Complete22/12/2015
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.1. Fourteen of eighteen medication charts reviewed (ten hospital and four rest home) did not have the route of administration charted. 2. The medication fridge in the ward three dispensary did not have the fridge temperatures consistently recorded. Ensure medication is managed according to organisational policy. PA LowReporting Complete27/04/2016

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 23 March 2017

Audit type:Surveillance Audit

Audit date: 26 August 2015

Audit type:Certification Audit

Audit date: 12 March 2014

Audit type:Surveillance Audit

Audit date: 18 September 2012

Audit type:Certification Audit

Audit date: 03 November 2011

Audit type:Surveillance Audit

Audit date: 22 September 2010

Audit type:Certification Audit

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