David Lange Care Home

Profile & contact details

Premises details
Premises nameDavid Lange Care Home
Address 4 James Street Mangere East Auckland 2024
Total beds87
Service typesRest home care, Geriatric, Medical, Physical
Certification/licence details
Certification/licence nameBupa Care Services NZ Limited - David Lange Care Home
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence14 April 2018
Certification period36 months
Provider details
Provider nameBupa Care Services NZ Limited
Street addressLevel 2 109 Carlton Grove Road Newmarket Auckland 1023
Post addressPO Box 113054 Newmarket Auckland 1149
Websitewww.bupa.co.nz/

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 24 August 2016

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
There is a clearly documented and implemented process which determines service provider levels and skill mixes in order to provide safe service delivery.The times to answer call bells exceeds what is expected practice as defined in Bupa policy. Ensure staff levels allow for staff to respond to call bells in a timely manner. PA LowReporting Complete25/06/2015
A corrective action plan addressing areas requiring improvement in order to meet the specified Standard or requirements is developed and implemented.There is a lack of consistent evidence to reflect the implementation and sign-off of developed corrective action plans. Ensure that corrective action plans that address areas requiring improvement are consistently implemented and signed off when completed. PA LowReporting Complete20/07/2015
The use of enablers shall be voluntary and the least restrictive option to meet the needs of the consumer with the intention of promoting or maintaining consumer independence and safety.Environmental restraint is in place limiting access to residents who are unable to freely leave without staff assistance. Ensure restraint procedures are followed for environmental restraint. PA LowReporting Complete20/07/2015
The service provider understands their statutory and/or regulatory obligations in relation to essential notification reporting and the correct authority is notified where required.Public health were not notified in a timely manner of an infectious outbreak. Ensure essential reporting is undertaken in a timely manner to the correct authority. PA LowReporting Complete16/11/2015
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.Four of four rest home files and two of six hospital files sampled do not contain interventions for all identified needs. Examples include cultural needs, use of a walking frame, use of a wheelchair, enabler use, pain management and a soft diet. Caregivers interviewed were aware of current resident needs and therefore the risk has been minimised (link 1.3.6.1). Ensure that all care plans include documented interventions for all identified needs. PA LowReporting Complete16/11/2015
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.(i) Two of two, two hourly turning charts sampled do not consistently document two hourly turns. (ii) Two residents in the rest home with gradual on-going weight loss over the last six months have not had this identified and addressed. (iii) Four of 15 wounds have not been reviewed in the stated time frames. (i) Ensure two hourly turns are documented as completed every two hours. (ii) Ensure gradual weight loss is identified and addressed. (iii) Ensure all wounds are documented as reviewed within stated timeframes. PA ModerateReporting Complete16/11/2015
A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers.Attendance at staff education and training in-services have fallen to low levels for some mandatory topics including the code of rights, abuse and neglect, cultural safety, privacy and managing challenging behaviours. Ensure staff attend education and training. PA LowReporting Complete16/11/2015
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.Two of three rest home resident wounds have not been reviewed within the stated timeframe. Ensure all wounds are reviewed within the stated timeframe. PA ModerateReporting Complete16/01/2017

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 24 August 2016

Audit type:Surveillance Audit

Audit date: 09 February 2015

Audit type:Certification Audit

Audit date: 09 December 2013

Audit type:Surveillance Audit

Audit date: 09 February 2012

Audit type:Certification Audit

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