Bucklands Beach Rest Home

Profile & contact details

Premises details
Premises nameBucklands Beach Rest Home
Address 23 The Parade Bucklands Beach Auckland 2012
Total beds20
Service typesRest home care
Certification/licence details
Certification/licence nameBucklands Beach Rest Home Limited
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence20 November 2017
Certification period36 months
Provider details
Provider nameBucklands Beach Resthome Limited
Street address 23 The Parade Bucklands Beach Auckland 2012
Post address

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 03 May 2016

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Information is entered into the consumer information management system in an accurate and timely manner, appropriate to the service type and setting.Residents’ files are dated and timed although dates are inconsistently documented on the falls assessments. This is a required improvement. Ensure residents’ falls assessments include dates when they were completed. PA LowReporting Complete14/01/2015
Service providers receive appropriate information, training, and equipment to respond to identified emergency and security situations. This shall include fire safety and emergency procedures.Currently two of the three night staff have expired CPR/first aid certificates. This is a required improvement. The manager reports staff are scheduled to attend CPR/first aid training on 30 September 2014. Since the draft report, the manager advised that this has been completed. Ensure there is a minimum of one person available at all times with a current first aid/CPR certificate. PA LowReporting Complete14/01/2015
Food, fluid, and nutritional needs of consumers are provided in line with recognised nutritional guidelines appropriate to the consumer group.Freezer temperatures are within the range identified in the policy however these are documented as being between -12 degrees Celsius and -18 degrees Celsius. Review the policy to ensure that freezer temperatures are within the range identified as best and evidence based practice. PA LowReporting Complete14/01/2015
Evaluations are documented, consumer-focused, indicate the degree of achievement or response to the support and/or intervention, and progress towards meeting the desired outcome.The daily care plan is not reviewed six monthly. Ensure that the daily care plan is reviewed six monthly. PA ModerateReporting Complete14/01/2015
Where progress is different from expected, the service responds by initiating changes to the service delivery plan.The daily care plan and the long term care plan is not updated as changes occur at all times. Examples in files reviewed include a lack of update in the plans for a resident referred to the mental health service for the older adult, a trail of hip protectors following a fall for one resident and swallowing issues for a third resident. Ensure that the daily care plan and the long term care plan are updated as changes occur. PA ModerateReporting Complete14/01/2015
Medicine management information is recorded to a level of detail, and communicated to consumers at a frequency and detail to comply with legislation and guidelines.(i)At times there is evidence of transcribing of instructions around administration of medication. (ii) Two of the ten prescriptions are not signed by the general practitioner. (i)Ensure transcribing of instructions around administration of medication ceases. (ii) Ensure that the prescription is signed by the general practitioner. PA ModerateReporting Complete14/01/2015
During a temporary absence a suitably qualified and/or experienced person performs the manager's role.Policy states that the enrolled nurse will cover in the absence of the manager/owner and there is currently no registered nurse on call or on site if that occurs. Ensure a registered nurse is available to cover for all clinical responsibilities in the absence of the manager/owner. PA LowReporting Complete14/01/2015
Activities are planned and provided/facilitated to develop and maintain strengths (skills, resources, and interests) that are meaningful to the consumer.Documentation of a weekly/monthly/annual programme is not completed. Document a weekly/monthly/annual programme. PA LowReporting Complete14/01/2015
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.Cultural and spiritual domains (and at times other domains) are not always captured in the care plan as issues are not identified during the assessment. It is difficult to identify how to support the person to attend/not attend cultural activities; spiritual activities etc when specific strategies are not documented. Ensure that the care plan includes all aspects of care identified in the assessment tool PA LowReporting Complete20/01/2015
The organisation is managed by a suitably qualified and/or experienced person with authority, accountability, and responsibility for the provision of services.The owner/manager has attended four of the eight hours required as per the ARC contract relating to professional development activities associated with managing a rest home. Ensure the manager/owner attends a minimum of eight hours annually of professional development relating to the management of a rest home. PA LowReporting Complete25/05/2015
Quality improvement data are collected, analysed, and evaluated and the results communicated to service providers and, where appropriate, consumers.The manager/owner reports that monthly quality data and quality initiatives are regularly discussed in staff meetings, although the staff meeting minutes do not reflect this. Nor is there evidence of results being displayed in a visible location. Ensure there is documented evidence of quality improvement data results being regularly communicated to staff. PA LowReporting Complete25/05/2015
Medicine management information is recorded to a level of detail, and communicated to consumers at a frequency and detail to comply with legislation and guidelines.There was transcribing of insulin doses and times, including sliding scale doses onto recording charts for two residents on insulin. Since the draft report the manager advised that this has been addressed. Ensure that transcribing of medication orders ceases. PA ModerateReporting Complete08/08/2016
Food, fluid, and nutritional needs of consumers are provided in line with recognised nutritional guidelines appropriate to the consumer group.Dry goods containers in the pantry were sealed but not dated re-filling. Perishable foods in the fridge were not dated Ensure all dry goods containers and perishable foods are date labelled PA LowReporting Complete05/09/2016
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.Three resident care plans reviewed did not describe the required supports and/or interventions to meet the resident’s current health needs as follows. 1) The care plan did not reflect the current pressure-injury prevention strategies for one resident with a pressure injury. 2) There is no seizure management plan for one resident with known seizures. 3) There was no diabetic management plan for one insulin dependent resident. Ensure care plans describe the required supports and/or interventions to reflect the resident’s current health needs. PA LowReporting Complete05/09/2016
Service providers receive appropriate information, training, and equipment to respond to identified emergency and security situations. This shall include fire safety and emergency procedures.Two caregivers recently appointed to night shift do not have a first aid certificate. Since the draft report the manager advised that these staff members completed this training on 23/5/16. Ensure there is a staff member on duty at all times with a current first aid certificate. PA LowReporting Complete19/10/2016
Quality improvement data are collected, analysed, and evaluated and the results communicated to service providers and, where appropriate, consumers.There were no clinical audits such as medication or clinical file audits included in the programme. Ensure the audit programme includes clinical audits. PA LowReporting Complete16/11/2016

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 03 May 2016

Audit type:Surveillance Audit

Audit date: 18 September 2014

Audit type:Certification Audit

Audit date: 27 May 2013

Audit type:Surveillance Audit

Audit date: 25 August 2011

Audit type:Certification Audit

Audit date: 26 January 2011

Audit type:Surveillance Audit

Audit date: 23 October 2009

Audit type:Certification Audit

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