Bob Scott

Profile & contact details

Premises details
Premises nameBob Scott
AddressBob Scott 25 Graham Street Petone Lower Hutt 5012
Total beds144
Service typesRest home care, Geriatric, Medical, Dementia care
Certification/licence details
Certification/licence nameBob Scott Retirement Village Limited - Bob Scott
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence01 August 2020
Certification period36 months
Provider details
Provider nameBob Scott Retirement Village Limited
Street addressBob Scott Retirement Village 6/92 Russley Road Russley Christchurch 8042
Post address6/92 Russley Road Russley Christchurch 8042

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 25 May 2017

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.Three long-term resident files reviewed (one hospital and two rest home) did not have an InterRAI assessment completed within 21 days of admission. Ensure all new admissions have an InterRAI assessment completed within 21 days of admission. PA LowIn Progress
Key components of service delivery shall be explicitly linked to the quality management system.Not all facility meetings have been completed as per annual meeting calendar schedule. Required actions and resolutions identified in meetings have not been consistently documented, followed up or completed. Ensure that all facility meetings are completed as per annual meeting calendar schedule and any required actions are followed up or completed. PA LowIn Progress
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.(1)Five long-term care plans did not reflect the resident’s current needs and supports. Three hospital residents’ care plans did not document the following needs for residents: (i) Pressure injury interventions did not reflect the assessed very high risk of pressure injury. Ankle oedema and use of compression stockings as per GP notes was not included in the long-term care plan. (ii) There was no pain assessment or pain management plan for a resident with a new pain requiring GP visits and a… (this text has been trimmed due to space limits).Ensure all long-term care plans reflect the outcomes of assessments and reflect the resident’s current needs and supports. PA LowIn Progress
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.One rest home resident in the serviced apartments was on continuous oxygen long term via a concentrator. The oxygen had not been charted on the medication chart. Ensure oxygen therapy is prescribed on the medication chart. PA LowIn Progress

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 25 May 2017

Audit type:Certification Audit

Audit date: 23 November 2016

Audit type:Partial Provisional Audit

Back to top