Intervention client data

The intervention client data represents the number of clients who have received problem gambling treatment services and who have identified to the service provider a primary problem gambling mode causing them harm.

The data available represents a snapshot at a point in time. The reported statistics are subject to slight variation as the Ministry updates client data elements in accordance with the data collection and submission rules required of treatment service providers.

On this page:


Total Clients Assisted, for 2004/05 to 2015/16 Financial Years

Total Clients Recorded (All Interventions)

Table 1: Total Clients Recorded (All Interventions)
  Total Clients New Clients Existing Clients * Increase from previous year Percentage increase from previous year
July 2004 to June 2005 3243 2299 944 - -
July 2005 to June 2006 3702 2558 1144 459 14.2%
July 2006 to June 2007 5295 3775 1520 1593 43.0%
July 2007 to June 2008 5710 4027 1683 415 7.8%
July 2008 to June 2009 9743 7552 2191 4033 70.6%
July 2009 to June 2010 13244 10498 2746 3501 35.9%
July 2010 to June 2011 12090 9111 2979 -1154 -8.7%
July 2011 to June 2012 11847 9003 2844 -243 -2.0%
July 2012 to June 2013 12438 9263 3175 591 5.0%
July 2013 to June 2014 12627 9235 3392 189 1.5%
July 2014 to June 2015 12741 9579 3162 114 0.9%
July 2015 to June 2016 12420 9214 3206 -321 -2.5%

*Existing Clients - Clients who have accessed a service in a previous year.

Total Clients Recorded (Ex Brief Interventions)

  Total Clients New Clients Existing Clients * Increase from previous year Percentage increase from previous year
Table 2: Total Clients Recorded (Ex Brief Interventions)
July 2004 to June 2005 3237 2293 944 - -
July 2005 to June 2006 3329 2194 1135 92 2.8%
July 2006 to June 2007 4271 2786 1485 942 28.3%
July 2007 to June 2008 4441 2834 1607 170 4.0%
July 2008 to June 2009 6015 3854 2161 1574 35.4%
July 2009 to June 2010 6367 3637 2730 352 5.9%
July 2010 to June 2011 6133 3180 2953 -234 -3.7%
July 2011 to June 2012 6218 3406 2812 85 1.4%
July 2012 to June 2013 6931 3796 3135 713 11.5%
July 2013 to June 2014 7200 3883 3317 269 3.9%
July 2014 to June 2015 7211 4123 3088 11 0.2%
July 2015 to June 2016 6596 3526 3070 -615 -8.5%

* Existing Clients - Clients who have accessed a service in a previous year.

Please note that a direct comparison between the July 2004–June 2008 & July 2008-present data has limitations for the following reasons:

  • new service specifications for problem gambling intervention service providers were implemented from January 2008
  • equivalent intervention services provided by the Gambling Helpline have been included in the data since November 2008.

Download Tables 1 and 2 (Excel, 32 KB)

Clients Assisted by ethnicity

Clients Assisted, by Ethnicity (All Interventions)

Table 3: Clients Assisted, by Ethnicity (All Interventions)
  East Asian Māori Other* Pacific Total
July 2004 to June 2005 # of Clients 119 874 2029 221 3243
% of Clients 3.7% 26.9% 62.6% 6.8% 100%
July 2005 to June 2006 # of Clients 183 1153 2110 255 3702
% of Clients 4.9% 31.2% 57.0% 6.9% 100%
July 2006 to June 2007 # of Clients 275 1898 2790 332 5295
% of Clients 5.2% 35.9% 52.7% 6.3% 100%
July 2007 to June 2008 # of Clients 319 2205 2818 368 5710
% of Clients 5.6% 38.6% 49.4% 6.5% 100%
July 2008 to June 2009 # of Clients 518 3599 4891 734 9743
% of Clients 5.3% 36.9% 50.2% 7.5% 100%
July 2009 to June 2010 # of Clients 1153 3651 7251 1189 13244
% of Clients 8.7% 27.6% 54.7% 9.0% 100%
July 2010 to June 2011 # of Clients 1009 3590 5741 1749 12090
% of Clients 8.3% 29.7% 47.5% 14.5% 100%
July 2011 to June 2012 # of Clients 977 4092 4932 1846 11847
% of Clients 8.2% 34.5% 41.6% 15.6% 100%
July 2012 to June 2013 # of Clients 735 4317 5097 2289 12438
% of Clients 5.9% 34.7% 41.0% 18.4% 100%
July 2013 to June 2014 # of Clients 712 4564 4852 2499 12627
% of Clients 5.6% 36.1% 38.4% 19.8% 100%
July 2014 to June 2015 # of Clients 1005 4457 4586 2693 12741
% of Clients 7.9% 35.0% 36.0% 21.1% 100%
July 2015 to June 2016 # of Clients 1347 4246 4485 2342 12420
% of Clients 10.8% 34.2% 36.1% 18.9% 100%

*Please note that “Other” includes New Zealand European and ethnic groups not otherwise specified. For further details of the ethnicity categories used, please read the Ethnicity Data Protocols for the Health and Disability Sector.

Clients Assisted, by Ethnicity (Ex Brief Interventions)

  East Asian Māori Other* Pacific Total
Table 4: Clients Assisted, by Ethnicity (Ex Brief Interventions)
July 2004 to June 2005 # of Clients 119 872 2025 221 3237
% of Clients 3.7% 26.9% 62.6% 6.8% 100%
July 2005 to June 2006 # of Clients 183 950 1996 200 3329
% of Clients 5.5% 28.6% 59.9% 6.0% 100%
July 2006 to June 2007 # of Clients 271 1259 2499 242 4271
% of Clients 6.3% 29.5% 58.5% 5.7% 100%
July 2007 to June 2008 # of Clients 311 1387 2477 266 4441
% of Clients 7.0% 31.2% 55.8% 6.0% 100%
July 2008 to June 2009 # of Clients 399 2165 3017 434 6015
% of Clients 6.6% 36.0% 50.2% 7.2% 100%
July 2009 to June 2010 # of Clients 421 1955 3274 717 6367
% of Clients 6.6% 30.7% 51.4% 11.3% 100%
July 2010 to June 2011 # of Clients 369 1838 3105 820 6133
% of Clients 6.0% 30.0% 50.6% 13.4% 100%
July 2011 to June 2012 # of Clients 447 1897 3023 851 6218
% of Clients 7.2% 30.5% 48.6% 13.7% 100%
July 2012 to June 2013 # of Clients 428 2077 2835 1591 6931
% of Clients 6.2% 30.0% 40.9% 23.0% 100%
July 2013 to June 2014 # of Clients 474 2120 2942 1664 7200
% of Clients 6.6% 29.4% 40.9% 23.1% 100%
July 2014 to June 2015 # of Clients 477 2163 2974 1597 7211
% of Clients 6.6% 30.0% 41.2% 22.1% 100%
July 2015 to June 2016 # of Clients 521 2063 2531 1481 6596
% of Clients 7.9% 31.3% 38.4% 22.5% 100%

*Please note that “Other” includes New Zealand European and ethnic groups not otherwise specified. For further details of the ethnicity categories used, please read the Ethnicity Data Protocols for the Health and Disability Sector.

Download Tables 3 and 4 (Excel, 34 KB)

Clients Assisted by Gender

Clients Assisted, by Gender (All Interventions)

  Female Male  Total
Table 5: Clients Assisted, by Gender (All Interventions)
July 2004 to June 2005 # of Clients 1590 1653 3243
% of Clients 49.0% 51.0% 100%
July 2005 to June 2006 # of Clients 1901 1801 3702
% of Clients 51.4% 48.6% 100%
July 2006 to June 2007 # of Clients 2834 2461 5295
% of Clients 53.5% 46.5% 100%
July 2007 to June 2008 # of Clients 3010 2700 5710
% of Clients 52.7% 47.3% 100%
July 2008 to June 2009 # of Clients 5309 4434 9743
% of Clients 54.5% 45.5% 100%
July 2009 to June 2010 # of Clients 6921 6323 13244
% of Clients 52.3% 47.7% 100%
July 2010 to June 2011 # of Clients 6337 5753 12090
% of Clients 52.4% 47.6% 100%
July 2011 to June 2012 # of Clients 6177 5670 11847
% of Clients 52.1% 47.9% 100%
July 2012 to June 2013 # of Clients 6631 5807 12438
% of Clients 53.3% 46.7% 100%
July 2013 to June 2014 # of Clients 6711 5916 12627
% of Clients 53.1% 46.9% 100%
July 2014 to June 2015 # of Clients 6758 5983 12741
% of Clients 53.0% 47.0% 100%
July 2015 to June 2016 # of Clients 6580 5840 12420
% of Clients 53.0% 47.0% 100%

Clients Assisted, by Gender (Ex Brief Interventions) 

  Female Male Total
Table 6: Clients Assisted, by Gender (Ex Brief Interventions)
July 2004 to June 2005 # of Clients 1585 1652 3237
% of Clients 49.0% 51.0% 100%
July 2005 to June 2006 # of Clients 1684 1645 3329
% of Clients 50.6% 49.4% 100%
July 2006 to June 2007 # of Clients 2182 2089 4271
% of Clients 51.1% 48.9% 100%
July 2007 to June 2008 # of Clients 2299 2142 4441
% of Clients 51.8% 48.2% 100%
July 2008 to June 2009 # of Clients 2999 3016 6015
% of Clients 49.9% 50.1% 100%
July 2009 to June 2010 # of Clients 2969 3398 6367
% of Clients 46.6% 53.4% 100%
July 2010 to June 2011 # of Clients 2967 3166 6133
% of Clients 48.4% 51.6% 100%
July 2011 to June 2012 # of Clients 2995 3223 6218
% of Clients 48.2% 51.8% 100%
July 2012 to June 2013 # of Clients 3377 3554 6931
% of Clients 48.7% 51.3% 100%
July 2013 to June 2014 # of Clients 3579 3621 7200
% of Clients 49.7% 50.3% 100%
July 2014 to June 2015 # of Clients 3435 3776 7211
% of Clients 47.6% 52.4% 100%
July 2015 to June 2016 # of Clients 3218 3378 6596
% of Clients 48.8% 51.2% 100%

Download tables 5 and 6 (Excel, 30 KB)

Clients assisted by client type

Clients Assisted, by Client Type (All Interventions)

  Family/affected other Gambler Total
Table 7: Clients Assisted, by Client Type (All Interventions)
July 2004 to June 2005 # of Clients 285 2958 3243
% of Clients 8.8% 91.2% 100%
July 2005 to June 2006 # of Clients 751 2951 3702
% of Clients 20.3% 79.7% 100%
July 2006 to June 2007 # of Clients 1529 3766 5295
% of Clients 28.9% 71.1% 100%
July 2007 to June 2008 # of Clients 1903 3807 5710
% of Clients 33.3% 66.7% 100%
July 2008 to June 2009 # of Clients 3303 6440 9743
% of Clients 33.9% 66.1% 100%
July 2009 to June 2010 # of Clients 3624 9620 13244
% of Clients 27.4% 72.6% 100%
July 2010 to June 2011 # of Clients 4496 7594 12090
% of Clients 37.2% 62.8% 100%
July 2011 to June 2012 # of Clients 4807 7040 11847
% of Clients 40.6% 59.4% 100%
July 2012 to June 2013 # of Clients 5513 6925 12438
% of Clients 44.3% 55.7% 100%
July 2013 to June 2014 # of Clients 5696 6931 12627
% of Clients 45.1% 54.9% 100%
July 2014 to June 2015 # of Clients 5957 6784 12741
% of Clients 46.8% 53.2% 100%
July 2015 to June 2016 # of Clients 5755 6665 12420
% of Clients 46.3% 53.7% 100%

Clients Assisted, by Client Type (Ex Brief Interventions)

  Family/affected other Gambler Total
Table 8: Clients Assisted, by Client Type (Ex Brief Interventions)
July 2004 to June 2005 # of Clients 281 2956 3237
% of Clients 8.7% 91.3% 100%
July 2005 to June 2006 # of Clients 640 2689 3329
% of Clients 19.2% 80.8% 100%
July 2006 to June 2007 # of Clients 1111 3160 4271
% of Clients 26.0% 74.0% 100%
July 2007 to June 2008 # of Clients 1149 3292 4441
% of Clients 25.9% 74.1% 100%
July 2008 to June 2009 # of Clients 1778 4237 6015
% of Clients 29.6% 70.4% 100%
July 2009 to June 2010 # of Clients 1662 4705 6367
% of Clients 26.1% 73.9% 100%
July 2010 to June 2011 # of Clients 1525 4608 6133
% of Clients 24.9% 75.1% 100%
July 2011 to June 2012 # of Clients 1561 4657 6218
% of Clients 25.1% 74.9% 100%
July 2012 to June 2013 # of Clients 2049 4882 6931
% of Clients 29.6% 70.4% 100%
July 2013 to June 2014 # of Clients 2264 4936 7200
% of Clients 31.4% 68.6% 100%
July 2014 to June 2015 # of Clients 2241 4970 7211
% of Clients 31.1% 68.9% 100%
July 2015 to June 2016 # of Clients 2180 4416 6596
% of Clients 33.1% 66.9% 100%

Download tables 7 and 8 (Excel, 30 KB)

Clients Assisted, by Territorial Authority

Table 9: Clients Assisted, by Territorial Authority, for the 2004/05 to 2015/16 Financial Years (All Intervention Type)

Table 10: Clients Assisted, by Territorial Authority, for the 2004/05 to 2015/16 Financial Years (Ex Brief Intervention Type)

Clients Assisted by Primary Problem Gambling Mode

Table 11: Problem gambling client presentation data. Provides information on client presentation numbers, both new and existing clients, by gambling industry sector, for the 2004/05 to 2015/16 Financial Years

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