Reporting of critical incidents

Disability providers need to report all critical incidents to the Ministry of Health as soon as practical within 24 hours.

Use this form to report incidents:

Send your completed form to dsdcomplaints@moh.govt.nz.

If your service and the incident site are certified by HealthCert (ie, has 5 or more beds), send it to certification@moh.govt.nz as well.

What counts as a critical incident?

A critical incident is any sudden and/or unusual event which could:

  • be life threatening for the client or others
  • be dangerous, with the client at risk of grave harm
  • have significant consequences like the client being involved in criminal activity, absconding, or requiring emergency services or hospitalisation.

If in doubt, please report to us – over reporting is better than under reporting.

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