Ambulance Clinical Control Centres provide the telecommunication interface between the 111 caller and the Emergency Ambulance Service (EAS) providers. They provide the most appropriate response including ambulances and PRIME services to be dispatched to the scene of medical or accident emergencies. They determine the level of patient need through a telephone triage system, and authorise and dispatch the most appropriate EAS resource available.
There are three call receiving centres in Auckland, Wellington and Christchurch providing a ‘virtual single system’ of ambulance communication services across New Zealand.
The three Centres are all connected together and are staffed 24 hours a day, 365 days a year by call takers and Emergency Medical Dispatchers.
For a copy of the service specifications see the Generic Service Agreements page.
Ambulance Clinical Control Centres also operate a Clinical Desk service which provides clinical advice to call takers, dispatchers, and ambulance personnel in the field and is available 24/7.